Skip to content
Eurostop congratulates Base Childrenswear on winning Drapers Independent Award
Children’s clothing retailer wins “Best Independent Multichannel Operator” for outstanding commercial success across multichannel retail operations Eurostop congratulates Base Childrenswear, UK retailer of designer children’s clothing on winning the hotly contested Drapers Independent Award “Best Independent Multichannel Operator”. Announced at the recent Drapers Awards gala dinner held at The Brewery, London, the award recognises commercial excellence in the online side of an independent retail business that operates a physical shop as well as a transactional website. The entries were judged on commercial success, based on efficient handling of stock and logistics and expertise in integrating all aspects of the multichannel operation, including social media. The award also recognised a strong multichannel buying strategy, excellent design, usability and web traffic, customer service and a strong brand mix. Base uses Eurostop’s connected retail management systems for EPOS, stock management, merchandising and fulfilment across its multichannel operations. Integration of their e-commerce site means that all channels have access to accurate stock and sales inventory. The power then comes with Eurostop’s intelligent fulfilment module. Base is able to automatically source online customer orders seamlessly and efficiently from its warehouse and stores inventory depending on availability and location. Marc Granditer, Managing Director of Base said; “Eurostop’s connected retail systems are integral to the way we work. They have enabled us to deliver seamless customer service as a multichannel retailer. The resulting commercial success with our multichannel business is one of the key reasons we won the Drapers Independent Award.” Deborah Loh, Marketing Manager at Eurostop stated; “We are delighted that Base Childrenswear has won this award. It recognises their understanding of the changing consumer landscape and the potential of streamlining both online and offline experiences and touch points with their brand. Our connected retail systems make highly efficient stock control much easier and allows them to make the most of customer loyalty data, helping Base to deliver a great customer experience across their sales channels, while maintaining profitability.”
FatFace chooses Eurostop systems for new stores on US East coast
UK outdoor lifestyle clothing brand expands into US Eurostop has announced that FatFace is using Eurostop’s e-pos touch for its new US stores. The UK lifestyle clothing brand has opened three new stores in Newport, Rhode Island, Portland, Maine and Springfield Massachusetts, adding to its existing 220 retail stores in the United Kingdom and Ireland, with more stores already planned for later this year. A key decision factor in deciding to partner with Eurostop was their experience in implementing retail systems in the US, particularly the ability to deal with regionalised taxation. The stores use Eurostop e-pos touch on the fixed tills as well as Eurostop’s Mobile POS, a fully portable Windows tablet. The mobile POS tablet enables staff to move freely around the store and yet have access to all product, brand or customer information at their fingertips. In addition, the wireless solution is fully compatible with the paperless receipts, which can be sent to the customer via email. Deborah Loh, Marketing Manager at Eurostop stated; “We have designed our solutions to be flexible and easy to integrate with retailers’ existing systems and to support future growth plans. Capturing customer and sales data is a vital element to assist retailers to develop personalised and localised marketing campaigns. In addition, the ability of our systems to deal with country specific taxation means that we are well placed to facilitate our customers’ plans for expansion internationally.”
Missguided expands omni channel operations with Eurostop
Online fashion brand selects Eurostop EPOS solutions for their first store in London Westfield Stratford Eurostop has announced that Missguided, the international online fashion brand, is using Eurostop e-pos touch software in its first bricks and mortar location at Westfield shopping centre in Stratford, London. Based in Greater Manchester, Missguided launched in 2009 selling fashion clothing for women aged 16-25 years and now sells online to customers in 160 countries worldwide. The e-pos touch software provided by Eurostop will be integrated into Missguided’s ERP system. e-pos touch is an intuitive and easy to use till system that will provide many business benefits for the Missguided management team including real-time stock and sales and collection of customer contact data for marketing purposes. Deborah Loh, Marketing Manager at Eurostop stated; “Using e-pos touch in store enables retailers to capture real-time customer and sales data that they can use to develop omni-channel strategies across their business. We are delighted to be working with Missguided as they look to expand their multi-channel operations.”
Eurostop systems selected by two new luxury retail developments in Singapore
Prestigious new shopping malls opened in Singapore deploy Eurostop solutions to manage retail outlets. Eurostop, a leading supplier of retail management solutions for fashion, footwear and lifestyle, has announced that it has won the contract to implement its retail systems in two new shopping developments in Singapore. Eurostop will be delivering e-data, its hosted mall sales consolidation system, to new luxury retail and leisure developments in Katong Square and Tanjong Pagar Centre. Katong Square is a new Mall on East Coast Road, in District 15, housing a 600 room hotel run by the Intercontinental Hotel Group, restaurants and retail outlets covering two storeys. The new award winning Tanjong Pagar Centre is Singapore’s tallest building at 290m high and includes office and dedicated retail space, a five star hotel, 181 luxury residences and Singapore’s first double storey urban park. This follows Eurostop’s recent announcement that it is providing its e-retail retail management solution to household textiles retailer Fuanna for 2,000 stores across China. Eurostop’s e-data is an automated mall sales consolidation system that ensures accurate and efficient collection of tenants’ sales information. The data is used by tenants and landlords to agree managed activities as part of leasing agreements, including retailer rentals for floor space in the mall. The managed service, hosted by Eurostop, provides secure and accurate collation of tenants’ data and the specially designed infrastructure facilitates reduced support costs and maintenance activities. Furthermore, with the e-data Cube, mall owners are able to reap the benefits of valuable insights through business intelligence reporting with business, mall or tenant level reporting. Richard Loh, CEO and Founder of Eurostop said; “We opened our office in Singapore several years ago and since then have worked with many customers in the area. We invested in local expertise and have developed our software to meet the specific needs of Singapore retailers. Our Mall Sales Consolidation system has been designed to support the unique business needs of mall landlords, owners and tenants to ensure that they receive the most accurate sales data to inform their business decisions.” http://www.katongsquare.com.sg/ http://tanjongpagarcentre.com.sg/
New Eurostop Café Mode supports retailers looking to enhance customer experience in store
Eurostop launches new easy to use till technology to help retailers manage café businesses in store Eurostop has launched its latest e-pos touch feature ‘Café Mode’, designed specifically for retailers with, or looking to setup, in-store coffee shops. The first rollout will be for M&S throughout its 32 stores in Hong Kong. Café Mode can be activated on Eurostop e-pos touch tills to manage a complimentary café business in tandem with the central retail operations. It combines the features of Eurostop’s stock management system with those of a condensed hospitality module, enabling retailers to provide an additional dimension to their in store service. Eurostop’s e-manager enables each till point to be configured and managed across the retailer’s EPOS estate, whether to read bar codes for retail stock or to capture the sale of cafe items – hot or cold drinks, sandwiches or cakes. As with the existing e-pos touch functionality, the new feature has been designed to be quick and easy to use with minimal training, helping staff to take orders quickly, so avoiding queues and providing a better customer experience. Café Mode also includes a Kitchen Order Management feature that allows till staff to enter items sold and note where they originate – from the fridge, kitchen or hot drinks machine. This provides separate tickets for food that is to be prepared in the kitchen, or elsewhere from the counter, and links all orders to the appropriate table number, for efficient payment and delivery. Deborah Loh, Marketing Manager at Eurostop said; “With online services gaining sophistication, retail owners are being placed under greater pressure to ensure that they are forward thinking and find new ways to encourage shoppers in store. An area serving drinks and light snacks can help to increase dwell time. It allows retailers to diversify their business by providing an additional service like a café that builds on the customer’s positive experience in store, increasing brand engagement and loyalty”.
M&S International implements Eurostop Retail Systems in stores
32 Hong Kong stores to streamline their in store experience with Eurostop Retail Systems. Published in Design & Build UK, Volume 9, Issue 4. Eurostop’s POS software, e-pos touch, is already in use and available for M&S franchisees after the company was the first supplier to successfully deliver under the new M&S Data Contract. The international retail software vendor has now been selected to support Hong Kong’s ‘own store’ development and growth strategy across the region. Eurostop’s retail systems are to be installed in 32 M&S stores throughout the busy island metropolis, often described as the place where ‘East meets West’. Download & view Eurostop-MandSSupplement-1-1.pdf (2044 downloads)
Eurostop continues expansion in China with new office in Hong Kong
Eurostop’s latest office in Asia-Pacific’s shopping mecca supports company growth and provides local sales and support to large retailers Eurostop has opened a new office in Kowloon, Hong Kong to provide sales and support to customers in the locality. Kowloon, on the mainland in the northern part of Hong Kong, is a major shopping, arts and entertainment district. This latest venture supports Eurostop’s growth in China and beyond over the last few years, with offices opened in Shanghai, Xiamen and Singapore that have resulted in the company winning many high-profile customers. Eurostop’s e-retail management solution, developed locally to address the specific needs of very large retailers, is already used by leading retailers in the area including Erke, the international sports brand with over 7,000 outlets, Anta Sports, a major sponsor of the Beijing Winter Olympics with 12,000 outlets and recently Fuanna, with 2,000 stores across China. Hew Poh Yin, Managing Director, Eurostop China, commented; “Growth in the Asia Pacific region has been significant and is set to continue. This latest office opening underlines our commitment to the area by offering retailers a strong, local support network backed up by the latest technology. We have developed our software for the market and believe that it also important that we provide a localised customer experience. We feel that our understanding of Chinese consumers and local service infrastructure is particularly important in this fast paced and demanding environment and offers us a distinct competitive advantage.” Eurostop’s e-retail solution has been designed specifically to support the operations of retailers and enables the rollout of the software to be completed remotely, saving time and expense involved in large scale implementations. The retail system for Fuanna includes Eurostop’s latest innovative solution, v‑shop, which provides integration with the popular Chinese online instant messaging app ‘WeChat’. v-shop supports the latest retail trend – Online to Offline (O2O) – that provides online information, services or discounts to consumers with the aim of enhancing the offline shopping experience and drawing them in store. Richard Loh, CEO of Eurostop said; “For some years we have been committed to international expansion. Entering the Chinese market required a huge investment which we feel has paid dividends with our ability to deliver easy to use, reliable and powerful retail systems for retailers with large scale operations. The development of our software systems, including integration with popular new shopping trends like WeChat, and the local knowledge and expertise that we have employed to support customers, have been a worthwhile investment.”
Fuanna selects Eurostop retail systems for its 2000 stores across China
Eurostop retail solutions to allow large retailers to harness the power of mobile using Chinese messaging app WeChat, with integrated CRM, promotion and mobile payments in latest ‘online to offline’ trend amongst shoppers Eurostop, a leading supplier of retail management solutions for fashion, footwear and lifestyle, has announced that Fuanna has selected Eurostop’s retail solution for its network of 2,000 stores in China. Shenzhen Fuanna manufactures and distributes home textile products under several brand names which include Fuanna, Bravo, VERSAI and St. Fiose. Fuanna will be using Eurostop’s e-retail management solution which is designed to address the specific needs of very large retailers in China, and e-pos throughout their retail stores. e-retail and e-pos are already used by other leading retailers in the country including Erke, the international sports brand with over 7,000 outlets, and Anta Sports, a major sponsor of the Beijing Winter Olympics with 12,000 outlets. Fuanna will also be using Eurostop’s latest innovative solution, v-shop. Integration with the popular online instant messaging app ‘WeChat’ provides immense scope to reach a wide audience and a connected social customer experience. In addition to processing sales, v-shop also provides real-time access to loyalty points information, facilitates the use of on-demand promotional codes across channels and uses WeChat payments. v-shop supports the latest retail trend – Online to Offline (O2O) – that provides online information, services or discounts to consumers with the aim of enhancing the offline shopping experience and drawing them in store. Eurostop’s e-pos helps retailers to manage customers’ buying patterns and profiles in store by displaying customer information, including loyalty points, gift accounts, credit notes and history of items purchased and returned. Integrated with v-shop and e-retail, it enables Fuanna to fully manage their customers’ shopping experience. Wang Sheng, CIO at Fuanna said; “Eurostop’s solutions have been designed specifically to address the challenges that we face as a large retailer, operating with many outlets across China. Its innovative systems will enable us to react swiftly to changing customer buying habits, both in the way that social media and online shopping influence trends and how they shop.” Hew Poh Yin, Managing Director for Eurostop Shanghai said; “We have established our business in China to be able to offer retailers a strong, local support network, backed up by the latest technology. It is extremely exciting to be able to work with these successful retailers in this fast paced and digitally disruptive environment. Our latest retail management solutions are pushing boundaries with sophisticated functionality that enables retailers to be relevant in the face of changing customer demands and shopping trends. v-shop allows retailers to use the new online to offline business model, which is gaining major traction in China, with the ultimate aim of increasing brand awareness and increasing sales.”
RBTE Roundup 2016
Thank you to all of you who visited us on our stand at RBTE in March. We had some great interest and feedback on the popular e-pos touch and our new e-mobile reports and mobile pos. If for any reason, you were unable to make it to London, but would still like to hear more about our connected retail systems (including head office stock control and EPOS till systems), please get in touch. The winner is.. Eurostop held a competition for a draw to win an Apple Watch. It is with great pleasure that we announce the winner as Neal Fulls from Moshulu Shoes. Congratulations Neal! “Pleased to be the winner. What a great show it was.” Neal Fulls
Eurostop Delivers First Retail Solution Under Marks & Spencer Franchisee Data Contract
New retail management system for high street brand in Europe’s VAT-free “shoppers’ paradise”. Eurostop is the first supplier to deliver an EPOS and merchandising solution under the terms of the new Marks & Spencer (M&S) Data Contract for Franchisees. The software, approved by M&S, has been successfully installed for the brand’s franchise partner, York Ltd, in Gibraltar and Spain. Eurostop’s solution now has the potential to be rolled out for other M&S partners around the world. York Ltd has worked in partnership with M&S since 1968. It operates the M&S franchises in Gibraltar and Marbella, on Spain’s sunny Costa del Sol. Both locations stock M&S clothing and homeware as well as their famously delicious drinks and food products. Previously the two stores had been operating on different retail management systems and when they could no longer be maintained York decided to work with Eurostop to install a single solution. The system includes Eurostop’s latest e-pos touch which is multi-lingual and has a user-friendly interface making it easy for staff to operate on the shop floor. The stores in Gibraltar and Marbella are now the first M&S franchises with the technology to send live sales data from its tills back to head office. Furthermore, the software also includes Eurostop’s promotion model. This enables the stores in Gibraltar and Spain to run the same M&S promotions and discounts as those in the UK. Tony Welsh, Managing Director of York Ltd, said: “We have been very impressed by the quality and delivery of Eurostop’s solution which not only provides M&S approved technology, but also enables us to have one system for both locations. With more technology at the till point we can now offer our customers a better and quicker service. We have also standardised our business processes and fully integrated our stores with M&S in the UK.” Deborah Loh, Marketing Manager at Eurostop, added: “We are delighted that our technology has the flexibility to comply with the demands of the M&S Data Contract which aims to reduce the number of interfaces it has with other ERP systems. We are now an approved M&S contractor and have the potential to supply retail management technology to other M&S partners.”