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Singapore department store chain BHG to roll out new Eurostop system across the country
Connected retail and POS system helps BHG keep customers happy and increase sales Department store group BHG has just completed its first rollout of Eurostop’s EPOS systems in the newest of its seven outlets in Singapore. The location is at Jurong Point, Singapore’s largest suburban mall and a major shopping attraction in the area. From sign up to go live, Eurostop successfully completed the rapid rollout of its systems, including integration to existing architecture in just over three months. Part of the project involved full customisation of the software to connect to other BHG business systems, including CRM, payments and staff system. BHG’s new EPOS estate launched with 1,000 promotions running simultaneously across its department store. BHG selected a partnership with Eurostop to coincide with the opening of its seventh store, growing its foothold in the western part of Singapore and setting its sights on the potential new business location with the planned Kuala Lumpur-Singapore High Speed Rail link in the Jurong area. For BHG’s installation Eurostop connected to JDA’s category management solution, used to analyse sales by product and offers, and create localised promotions for each store. Eurostop also linked the software with BHG’s credit card payment system, Nets e-commerce system, Ascentis Customer Relationship Management System (CRM) and the Group’s in-house staff management system. Ms Serene Tan, Executive Director of BHG Group said; “Despite a difficult economic climate we have been successful in retaining and attracting customers by remaining relevant to today’s shoppers. We have the right tools to refresh our merchandise categories regularly, as well as innovative visual merchandising strategies and the ability to run in store promotions to remain relevant. Our investment in Eurostop retail systems is central to this investment and will enable us to maintain a smart brand mix, yet still maintaining a tight control on stock turnover and profit margins.” A selection of BHG promotions Celebrating the opening of BHG’s seventh store A local tradition to ‘bless’ the opening of BHG’s seventh store for an abundant and prosperous future. The Hokkien term for ‘pineapple’ sounds similar to the Hokkien term for ‘welcoming prosperity’. Traditionally, pineapples are rolled around a new property whilst saying auspicious phrases like (龙马精神! 财源广进! 招財進寶!).
Missguided EPOS Rollout in New Bluewater Store & Other News
It’s been an eventful month in the news, and also at Eurostop. We have lots happening here in the UK, so I wanted to share a few updates with you. EPOS Rollout at New Missguided store in Bluewater Images sourced from Dalziel & Pow Everyone in the office was looking forward to having a look inside the new Missguided store at Bluewater. This is the second bricks and mortar store for the retailer and we are certainly excited to be part of their journey onto the high street. A big congratulations to Nitin Passi and his team who opened their new store earlier this month. New Partnership between Eurostop and Global Blue Tax Free Shopping Global Blue is a market leading tax refund operator, helping retailers to sell more and grow their business. I have signed a new partnership agreement, so that we will be integrating our EPOS software, e-pos touch, with Global Blue. This will allow our retailers to have the option of offering their international customers an attractive price reduction by providing them with the documentation to reclaim the VAT after they export their goods. The EPOS integration will allow retailers to issue a Tax Free Form from their EPOS terminal quickly and efficiently. This feature is expected to be available in e-pos touch in September 2017. Diebold Nixdorf Partner Summit Europe 2017 Dinesh Peerez and Phillip Moylan represented us at the Partner Summit Europe 2017 in Madrid. Thanks to our hosts Diebold Nixdorf for a great event and to Nicolas Segons for inviting us. Diebold Nixdorf is our chosen EPOS hardware supplier. It was very interesting to hear about their vision for Connected commerce and the Future of Retail. Dinesh and Phillip briefed me on their key takeaways from the conference. I’m sure that these will feature in some of our future posts, so be sure to look out for them. AI is going to disrupt the retail environment A cashless society is here to stay Retail changes are being driven by customer experiences Go live of e-fulfilment with e-pos touch at JulesB JulesB were our first customer to receive our new Fulfilment module with out latest EPOS software. Thanks to Tom Jeffreys and his team for their input during the rollout. I wish them continued success with the business.
Independent fashion retailer Robert Goddard transforms retail operations with Eurostop
Eurostop solution enables retailer to expand business operations and optimise warehouse efficiencies Eurostop has announced that independent fashion retailer Robert Goddard has selected their retail management solution to optimise efficiency across its retail and warehouse operation and grow its online sales channel. The Eurostop solution has delivered warehouse efficiency gains that have enabled Robert Goddard to expand capacity without increasing headcount costs, improve stock rotation and reduce the quantity of stock discounted in out of season sales, enhancing profit margins. Robert Goddard needed a Stock Control and EPOS solution to provide live information for effective stock management across all retail touchpoints and to optimise warehouse operations in preparation for the launch of their new ecommerce website. e-manager, e-rmis, e-pos touch and e-cubes solutions were deployed to manage retail operations across all stores, the online channel and warehouse distribution centre. Steve Shephard, Operations Manager at Robert Goddard said; “The Eurostop team are extremely knowledgeable and professional, they supported and guided us throughout the migration process making it as pain-free as possible. Each time we speak with them it validates our decision to have invested in a Eurostop solution.” Since deploying the solution, Robert Goddard has gained greater insight of stock levels, operational workflows and sales performance per product range per store, which has enabled them to improve overall stock management and stock rotation. Today, as a result of the enhanced data analysis delivered by the Eurostop solution, the commercial buying team have been able to track seasonal and buying trends per store ensuring stock is rotated to the location where it’s needed. By reducing stock build up, the company has minimised the amount of stock discounted in end of season sales, resulting in improved margins. “The expanse of features that the Eurostop solution provides has enabled us to develop an exciting roadmap of great new customer centric services. We have plans to launch a customer loyalty program, with the capabilities the Eurostop solution brings to our business, the sky’s the limit.” concluded Steve. Deborah Loh, Marketing Manager at Eurostop said; “Robert Goddard wanted to expand its operations, providing a reactive and customer centric experience across all channels. We are delighted to hear that in a short space of time the company has already achieved considerable efficiencies and have a feature rich platform that can keep pace with their ambitious plans.” Read more in the Case Study Robert Goddard Transforms Retail Operations With Eurostop
RBTE Review 2017
Eurostop exhibits at RBTE with hardware partner Wincor Nixdorf – Thank you to all who visited us It was good to meet all of you who were able to attend RBTE 2017 at Olympia earlier this month. Thank you to all of our visitors, customers and partners who stopped by at our brightly lit stand. RBTE was a great opportunity to catch-up and get more feedback on the latest technology developments that Eurostop have released for the fashion and footwear retail arena, as well as getting important input from end users on new developments that are disrupting the market. Don’t worry though if you missed out! Eurostop would be more than happy to arrange a demonstration of our Award Winning Software solutions, partnering hardware or connected channels with one of our retail experts. Arrange a call
Walker Slater & Private White V.C. – UK Retailers Choose Eurostop
We are delighted to welcome our two latest clients, Walker Slater and Private White V.C.. Eurostop is proud to announce that we have been selected by both retailers who will be using Eurostop Retail Systems. Walker Slater, started in 1989, and now has four stores in Edinburgh and London, as well as online, offering tweed and linen suits, knitwear and a range of accessories for men and women. Winner of Scottish Retailer of the Year in 2015, Walker Slater will be using Eurostop’s head office solution and e-pos touch across its stores. We will be integrating with the Walker Slater website and providing a Cash & Carry option for trade customers at their head office. Private White V.C. offers British-made luxury clothing inspired by Victoria Cross recipient Private Jack White. All clothing is expertly constructed by hand in the Private White V.C. Factory, Manchester, where garments are designed and developed using only the finest regionally sourced fabrics, trims and materials. The collection is designed by Nick Ashley, Private White V.C.’s Creative Director, son of Laura Ashley, the renowned fashion and interiors designer. Private White V.C will be using Eurostop for head office and epos touch at the two shops. In addition, we will be integrating with their wholesale system Zedonk.
Eurostop to show Connected Retail solutions and concept in-store mobile app at Retail Business Technology Expo
New solutions from Eurostop streamline retail operations and enhance customer experience Eurostop is to show its latest connected retail solutions and an all new, in-store mobile app at RTBE 2017. Eurostop’s flagship retail solutions comprise e-rmis for head office stock control and merchandise management, e-pos touch for omnichannel point of sale, e-fulfilment for intelligent sourcing and order fulfilment, and its suite of business insights and reporting solutions. Eurostop will also be showcasing its wide range of features for International retailers and those looking to expand into overseas markets. Eurostop’s concept mobile app, that runs on tablets and smartphones, will provide instant access to live product and stock detail on the shop floor. This enables staff to provide a more helpful and streamlined customer experience and also provides the opportunity to cross sell and up sell. Also on show will be Eurostop’s seamless integration with yReceipts which offers a powerful connection that brings together the offline and online customer experience. This opens up opportunities for further personalised marketing, engagement and, ultimately, customer loyalty. Eurostop’s connected systems together with partner solutions for online channels, warehouse management, accounting, wholesale and ERP, provide a central platform for information and omnichannel reporting, providing insight and direction for the business. The bricks and mortar experience continues to be a pivotal element in many customer journeys Deborah Loh, Marketing Manager at Eurostop said; “The bricks and mortar experience continues to be a pivotal element in many customer journeys. At Eurostop we are committed to developing ways for our customers to harness technology to continually enhance the in-store customer experience and extend that experience across all digital touchpoints.”
Eurostop has best year ever for Tenant Sales Management System with increased automation for Mall owners
Innovative Shopping Mall solution hits new highs for Eurostop in Singapore with three new high profile customers within the last year. New functionality within Eurostop’s market leading Tenant Management System (TMS) has helped to secure agreements with three new shopping malls in Singapore. Tenant Sales Management System is an innovative solution that enables mall owners and landlords to collect sales data from tenants in order to calculate the rental due, based on sales. The solution operates seamlessly for the retailer, providing instant, up-to-date information to the landlord. New in 2016 is the facility for the mall owner to generate invoices automatically based on the tenants’ Gross Turnover (GTO) and store square footage. The system is hosted by Eurostop and is designed to meet secure data standards. The system infrastructure also uses Wi-Fi access, so that there is no requirement for cables – very important when retro-fitting a solution to an entire building. Hew Poh Yin, Managing Director, Eurostop China, commented; “Managing tenants can be a challenge for mall owners, particularly when it comes to calculating the rent due based on sales. By linking the tenants’ EPOS systems to the TSMS, and using Eurostop e-cubes to report on the tenant sales, the landlord is confident that they are getting the correct data on which to base their business decisions, and the retailer can rest assured that the information is processed automatically.” “Our innovative approach to this problem has been very well received in Singapore, and we are now gaining significant market share. Our first client was Frasers Centrepoint and we have recently also signed agreements with Tanjong Pagar Centre (GuocoLand), Katong Square and SingPost.” Eurostop provides sales and support to customers across Asia from its offices in Shanghai and Xiamen in China, Kowloon, Hong Kong and Singapore.
JOMOO Group selects Eurostop systems to transform its wholesale business to a retail operation across China
One of the largest manufacturers of sanitary ware in China to grow retail business with Eurostop systems across franchise stores, showrooms and sales outlets. Eurostop, a leading supplier to fashion, footwear and lifestyle sectors, has announced that JOMOO Group has chosen Eurostop’s retail management system to expand its wholesale operations into a retail business. JOMOO selected Eurostop’s e-retail and e-pos for over 4,000 authorised franchise outlets as well as its own flagship showrooms and stores selling its bathroom and kitchen ceramics and accessories. Eurostop’s e-retail has been developed by Eurostop Shanghai to meet the specific needs of larger retailers in China and is already used by leading international sports brands Erke and ANTA. JOMOO will be using Eurostop’s customer loyalty module and business intelligence system to provide insights on customer preferences across the business. Hew Poh Yin, Managing Director at Eurostop China said; “Our stock control and merchandising system will empower JOMOO as they transform to a retail business model. Central visibility of stock and sales across the entire business should prove invaluable. In conjunction with customer loyalty information, this should enable streamlining the customer experience as well as business operations, improving turnover and profit margins as a result.” JOMOO’s product range is sold in the China mainland, Hong Kong, Macao, Taiwan and exported to EU, North America and South-East Asian countries and has international franchise shops in UAE, Vietname and Myanmar.
We’re delighted to announce the launch of our new redesigned website
November sees the launch of our new Eurostop website, with a totally new look, content and navigation. Importantly in a digital age, our website continues to be mobile friendly, for easy access on demand. Please take a look around What is new? – well, we have listened to your feedback and made some changes to the navigation so that it’s easier to find your way around. We have also refreshed the content and are using less words, but trying to get straight to the point about how using our retail systems really can benefit your business. Look around Let us know what you think We know you are busy, but if you have 3 minutes, we would love to know what you think and if there is anything that we can do anything better. Website Feedback Survey
Eurostop congratulates Base Childrenswear on winning Drapers Independent Award
Children’s clothing retailer wins “Best Independent Multichannel Operator” for outstanding commercial success across multichannel retail operations Eurostop congratulates Base Childrenswear, UK retailer of designer children’s clothing on winning the hotly contested Drapers Independent Award “Best Independent Multichannel Operator”. Announced at the recent Drapers Awards gala dinner held at The Brewery, London, the award recognises commercial excellence in the online side of an independent retail business that operates a physical shop as well as a transactional website. The entries were judged on commercial success, based on efficient handling of stock and logistics and expertise in integrating all aspects of the multichannel operation, including social media. The award also recognised a strong multichannel buying strategy, excellent design, usability and web traffic, customer service and a strong brand mix. Base uses Eurostop’s connected retail management systems for EPOS, stock management, merchandising and fulfilment across its multichannel operations. Integration of their e-commerce site means that all channels have access to accurate stock and sales inventory. The power then comes with Eurostop’s intelligent fulfilment module. Base is able to automatically source online customer orders seamlessly and efficiently from its warehouse and stores inventory depending on availability and location. Marc Granditer, Managing Director of Base said; “Eurostop’s connected retail systems are integral to the way we work. They have enabled us to deliver seamless customer service as a multichannel retailer. The resulting commercial success with our multichannel business is one of the key reasons we won the Drapers Independent Award.” Deborah Loh, Marketing Manager at Eurostop stated; “We are delighted that Base Childrenswear has won this award. It recognises their understanding of the changing consumer landscape and the potential of streamlining both online and offline experiences and touch points with their brand. Our connected retail systems make highly efficient stock control much easier and allows them to make the most of customer loyalty data, helping Base to deliver a great customer experience across their sales channels, while maintaining profitability.”