Category: News

Eurostop announces release of MyShoppr™, a new consumer store app for an enhanced instore experience

Eurostop’s new in store app, MyShoppr™ enables retailers to harness the power of digital technology in their brick and mortar stores with on-demand digital personal assistant. Eurostop has announced the availability of its new consumer store app which has been developed to transform the in store experience. MyShoppr™ is available without download on any smartphone device, and acts as a personal retail assistant, taking advantage of the mobile shopping trend in store. By using their own phones to scan a barcode, customers have instant access to stock inventory information, product details and prices whilst shopping in store. The app is the latest innovation in Eurostop’s suite of connected retail systems that enable retailers to provide customers with a seamless and engaging omnichannel shopping experience. Customers can check stock availability, colours and sizes, while browsing and order online if not available in store. They can also research product details and share details of their experience with friends on social media. Deborah Loh, Marketing Manager at Eurostop said; “Investing in a Store of the Future is our focus. Providing a connected customer experience and innovative use of technology is becoming increasingly important for retailers to be successful, and to ensure that they stand out in the High Street. In addition, the relationship that brands build with their customers is extremely powerful.” “We have developed MyShoppr™ to provide retailers with a modern way to engage and service customers in today’s ‘on demand’ society. It is designed to enhance customer satisfaction and helps to ensure that retailers need never miss a sale.” Eurostop is currently offering a free one month trial of MyShoppr™. Contact us now if you would like to enjoy this limited time offer.

Hawes & Curtis uses retail systems from Eurostop to enhance Customer Service

Jermyn Street shirt retailer, owned by Dragon Touker Suleyman, are in the final stages of installing Eurostop CRM software and connected stock systems to increase focus on customer service. Eurostop, a leading supplier of retail management solutions for fashion, footwear and lifestyle, has announced that Hawes & Curtis, retailer of men’s and women’s tailored clothing ranges, has recently upgraded to Eurostop’s e-pos touch across its stores. The retailer, which has 20 outlets throughout the UK, including its flagship store in Jermyn Street in London’s Piccadilly, has installed e-pos touch on all till points, enabling it to provide a more personalised and efficient service at point of purchase. Hawes & Curtis, owned by retail magnate and Dragons’ Den panellist Touker Suleyman, already uses Eurostop’s e-rmis head office system, linking all sales and stock in its stores, warehouse and website. The Eurostop system is fully installed across all the shops in the group, both Hawes & Curtis and Ghost. Hawes & Curtis has also implemented Givex’s gift card solution. The highly secure system enables the retailer to issue gift vouchers in the form of a physical gift card and track transactions and the available balance of the gift card or voucher throughout its lifetime, enhancing customer retention. Deborah Loh, Marketing Manager at Eurostop commented; “In the current retail environment, retailers need to go one step further and have the right technology and information to be able to engage with their customers on a personal level, to provide a superior service. Our retail solutions have been designed to effectively support a retailer’s operations through every step of the sales cycle and at every customer touchpoint,” Find out more about the business benefits that Hawes & Curtis have experienced.

Eurostop and IMCC Group announce TMS reseller partnership in Saudi Arabia

Eurostop are pleased to announce today a new partnership with IMCC Group as a reseller of our Tenant Management System, TMS in Saudi Arabia. The reseller agreement involves the distribution of Eurostop’s leading TMS in Saudi by IMCC, and will strengthen the worldwide distribution channels, with the deal bringing this leading retail solution to the Middle East. Eurostop’s TMS provides a robust solution for landlords to collect EPOS sales data and hence lease retail space based on a percentage gross turnover (GTO) model. This solution is provided as a fully hosted and serviced product and enables landlords to maximize leased space and is seen as particularly useful for the landscape in Saudi Arabia, where sophisticated mega malls are increasing their spread across the landscape. IMCC Group specializes in engineering & contracting, digital signage and software applications, and was launched to accommodate the increased demand in business services in Saudi Arabia. The strategic alliance will enable Shopping Malls and other revenue based leased properties to take advantage of Eurostop’s TMS in Saudi Arabia, supported by local and established expertise in the Middle East. Richard Loh, CEO of Eurostop said “The retail landscape in Saudi Arabia is developing at a rapid pace and is an exciting opportunity. We wanted a partner who could help us to deliver our technology to the region with a professional and quality approach – I am delighted to be working with Dr Abdulatef Halawani and his team.” To find out more about the Tenant Management System, and the business benefits it can provide, please visit our TMS page, or speak to a retail expert for further information. “We are very happy to have secured this partnership. Our focus will be to achieve the best results for our clients, implementing this innovative technology quickly and efficiently, driving maximum Return on Investment for the leaseholders.” Dr Abdulatef Halawani, CEO, IMCC Group

Jones Bootmaker updates EPOS and Stock Control systems with Eurostop

Jones Bootmaker, the classic shoe retailer joins Pavers Shoes and benefits from integrated retail and EPOS solutions Eurostop, a supplier of connected retail, stock control and EPOS solutions for the fashion, footwear and lifestyle sectors, has implemented its e-pos Touch solution at 42 Jones Bootmaker branches. Acquired by York-based Pavers Shoes in March, Jones Bootmaker has outlets across the UK, and now has systems that are fully integrated with its new parent company. Image sourced from Mynt As well as Eurostop’s retail management solution e-rmis, its stock control management, and e-cubes data mining solutions, Jones Bootmaker has installed e-pos Touch at each of its branches in a few weeks and have live retail Sales and Stock across the entire EPOS estate, with visibility of customer loyalty data. Phillip Moylan, Sales Manager at Eurostop said; “We are delighted to welcome Jones Bootmaker as clients. At Eurostop we are dedicated to providing systems that are easy and straightforward for our customers to install. Our experience gained in China, where we have completed roll-outs for customers with many thousands of stores, means that we have been able to streamline the process for our clients in the UK so that business can carry on with as little disruption as possible.” A long term user of Eurostop systems, Pavers is also using Eurostop solutions for its retail outlets in India.

Eurostop powers Retailers with latest EU GDPR compliant EPOS and retail software

Eurostop has confirmed availability of GDPR compliant EPOS and retail software. The GDPR compliant versions of its suite of retail management, stock control and EPOS software solutions are e-rmis v69, e-pos touch v1.16 and e-interface API v1.26. A new Data Protection Officer role has been added at login to provide quick and easy access to GDPR compliant EPOS and head office associated functionality, to enable retailers to control their own data and manage the ‘rights of the individuals’ of their customers. The Data Protection Officer can perform the following: Auditing of changes to customer data Control role based access to different types of personal information Reporting on ‘opt-in acceptance’ (for example, to monitor where this needs to be renewed) Pseudonymise customer records Anonymise customer records Delete customer records where a customer has requested to be ‘forgotten’ or consent has expired Export customer details in order to respond to customer requests for details held In addition to the Data Protection Officer role, there are a number of other new features on the GDPR compliant EPOS including: Capture acceptance to record customer consent at EPOS till point e.g. for marketing Opt in acceptance date field to enable the retailer to record how long data has been held for Data encryption of customer details for increased security Ability to record if information is held on children (Age over 13 attribute) Region attribute, so that the retailer can control what personal data is accessible in EU and non EU regions Secure interface APIs have been developed for third party systems and the new solutions include enhanced security features. Dinesh Peerez, Head of Sales at Eurostop said; “At Eurostop we have a strong track record of developing solutions to meet local legislative and tax regulations around the world. We have added a raft of features to our range of connected retail management solutions to help our clients ensure that they are able to comply with the new EU GDPR 2018 regulations. As many of our clients are international we remain committed to providing the most flexible options that meet their individual requirements across the regions.” You can also access more information on Eurostop’s commitment to the GDPR and our Privacy Policy, or please contact us to discuss.

ANTA launches new concept store with Eurostop mobile EPOS technology

Just imagine – no EPOS machine, no receipt printer, no scanner, no cash drawer and no queues. A new experience is powered by Eurostop mobile EPOS technology. This is now a reality for ANTA at their new concept store that has recently opened in Shenyang, China. The new mobile technology went live in Shenyang on 28th April 2018, and with over 10,000 stores, ANTA is the largest Eurostop customer and where they go, others follow! This totally mobile approach provides a connected customer experience using mobile EPOS technology. Staff are able to assist with product enquiries, help customers decide what products are right for them, and then complete the transaction, on the spot. Our software runs on any mobile phone or tablet device, so hardware costs are minimized and with no need for a cashier counter any more, there is more space for displaying products. For the customer, payment couldn’t be easier thanks to our integration with web giant Alibaba and WeChat, they simply pay with their mobile, or using a card. There is no more queuing and digital receipts by email QR receipt on WeChat are part of the connected channel experience. For more information on revamping your customer experience with a totally mobile solution, contact Eurostop

Trotters children’s clothing retailer chooses Eurostop for its stores and website

High quality children’s fashion stores favoured by many famous clients, chooses Eurostop’s connected EPOS and retail systems to manage business Eurostop has announced that Trotters, the independent children’s clothing retailer has chosen Eurostop’s connected EPOS and retail solution for its stores, head office and website. The family-run business currently has six outlets – across London as well as one in Guildford – and its successful online store. Trotters has selected e-pos touch, EPOS estate manager, e-rmis and e-cubes to manage stock across all channels, enabling it to provide its unique customer experience and clothing for which it is renowned. Trotters caters exclusively for children from 0 -11 years, offering clothes, shoes, books and toys – its flagship store in London’s Chelsea even hosts a hairdressing department with a giant fish tank. Trotters attracts many famous clients, from all over the world. Trotters has selected Eurostop’s EPOS, e-pos touch connected to its e-rmis head office system to capture sales at till-point. Eurostop’s EPOS software has an intuitive touch screen display that is easy to use and complements the stores’ modern designed interiors. Eurostop’s EPOS estate manager, connected to e-rmis will enable Trotters to manage stock across all of its stores and warehouse as well as fulfil all online orders seamlessly. The additional e-cubes module will provide enhanced business intelligence reporting functionality – by providing Merchandising, EPOS, Warehouse, CRM cubes which will allow users to compile their own bespoke report for more efficient stock management. Deborah Loh, Marketing Manager at Eurostop, said; “We are delighted to be working with the childrenswear retailer. Trotters has successfully built their business by providing quality merchandise and the best possible customer experience. Eurostop’s seamless and versatile omnichannel retail solution has e-rmis at its core and has been designed to support retailers like Trotters to manage their whole business. It provides up to the minute stock information from one application, even with multiple locations and cross channel, enabling them to respond quickly to the business needs and meet customer demand.”

Eurostop and Diebold Nixdorf provide next generation connected EPOS and retail solutions for the Fashion and Footwear sectors

Retailers such as Marks & Spencer Hong Kong, Missguided and FatFace benefit from Eurostop/Diebold Nixdorf collaboration. Eurostop and Diebold Nixdorf is to work together to develop super connected solutions for the fashion and footwear retail sector. Initially the partnership will focus on the UK and Asian markets, with further expansion into new regions expected. As part of the agreement Eurostop retail management and EPOS software will be optimised to run on Diebold instore hardware which includes POS tills, self-service tills, and kiosks . Customers already benefitting from the joint solutions from Eurostop and Diebold Nixdorf include FatFace in the US, Marks & Spencer in Hong Kong and Missguided in the UK. Nicolas Segons, Head of Western European Partners, Retail, Diebold Nixdorf commented; Eurostop has a huge installed base in the fashion sector both in the UK and across Asia, and a deep industry knowledge. At Diebold Nixdorf we are keen to work with partners with this kind of third party expertise to extend our footprint into new sectors and we see Eurostop as a strategically important partner going forward. Phil Dawson, UK Channel Manager at Diebold Nixdorf added; “Together the Eurostop and Diebold Nixdorf range of connected retail solutions will harness the best in technology, enabling retailers in the future to benefit from Internet of Things, Kiosks, and Self Service, streamlining the purchasing journey and enhancing the overall customer experience. We are already seeing traction for this offering in the UK market.” Deborah Loh, Marketing Manager at Eurostop said; “Diebold Nixdorf has an impressive array of flexible hardware solutions for the retail sector which when combined with our own software provides an end to end connected retail experience for consumers.” Ms Loh continued; “Diebold Nixdorf are a strong global partner for Eurostop as we expand into new countries and regions around the world.”

Eurostop continues success in Asia with new retail customers

Fast expanding retailers in shopping mecca choose Eurostop for local knowledge and retail expertise Eurostop has signed up two independent fashion retailers in Singapore, Echo of Nature and Design and Comfort (D & C), both have selected Eurostop’s connected retail solution for their businesses. This follows the recent announcement that Charles & Keith, an expanding fashion retailer with over 500 stores worldwide, has chosen to deploy Eurostop’s full retail solution for new outlets located in South Korea, Japan, Cambodia, Macao and Taiwan. Both Echo of Nature and Design and Comfort are using Eurostop’s full retail solution, including e-pos, e-mobile, e-retail and e-cube to manage sales and stock across their stores. Design and Comfort is using Eurostop’s e-retail system to manage stock of its unique footwear designs across four stores in Myanmar, twenty in Singapore and its two dedicated factories. Echo of Nature, an independent retailer specialising in womenswear, has deployed Eurostop’s retail solution across its three stores in the key fashion district in Singapore. Both retailers are also using e-cubes for customised retail reporting allowing detailed analysis for efficient stock management. e-mobile provides retail insights on mobiles or tablets, giving clear, actionable sales and stock information on-the-go, supporting managers and decision makers in any location. Hew Poh Yin, Managing Director for Eurostop operations in Asia, said; “These latest customer wins demonstrate our experience in providing solutions that retailers can rely upon for their business decisions. We are seeing a demand for our systems across Singapore and Asia as a result of our local knowledge coupled with our retail expertise. Singapore is well known as the retail fashion mecca where shopping is a national pastime and we are working with many fast growing independent retailers in this competitive market. Our connected retail solutions enable them to keep track of their stock and maximise sales through understanding what customers are buying and fulfilling demand accordingly.” Local support and connected solutions help retailers of all sizes to manage their business With offices in Shanghai, Xiamen and Singapore, Eurostop is well placed to provide local knowledge and experience for retailers, large and small in the area. As well as smaller independent brands, our e-retail management solution is used by leading retailers including Erke, the international sports brand with over 7,000 outlets, Anta Sports with 12,000 outlets and recently Fuanna, with 2,000 stores across China. In 2016 a new office was opened in Kowloon, Hong Kong to provide sales and support to customers in the locality. Eurostop solutions include EPOS, stock control and merchandise management, fulfilment, warehouse picking and packing, and footfall solutions. The easy to use analysis and reporting tools help retailers get the best out of their business, managing stocks to meet customer demand. Connecting Eurostop systems with all the major ERP and ecommerce platforms provides customers with a truly best in class approach.

Request a free month’s trial of premium digital receipts with yReceipts and Eurostop

What’s new this month? Premium email receipts and Facebook online-to-offline attribution are now available on e-pos touch with our partner yReceipts. Why do I need Email Receipts? More than just a digital record of your customers’ transactions, this powerful connection captures customer data and links your in-store transactions to any of your nominated databases as well as offline transactions to your online campaigns, bringing the brand channel experiences together. Collecting a customer’s email address for digital receipts opens up a vital opportunity for further personalised marketing, customer conversations and engagement, which can ultimately drive loyalty. Customer engagement leads to customer retention – Engaged customers are five times more likely to buy only from the same brand in the future1 As retailers, it’s important to build a personal connection with your customers, which can be strengthened over time. Digital receipts are an ideal mechanism for continuing this conversation started in your stores. You can request customer feedback and reviews, encourage sign up for brand news, and offer personalised promotions and information to drive repeat visits into store, promoting further engagement with the brand. Does it work? Customers have been shown to be receptive to receiving further information via a digital receipt, and so why not use the opportunity to develop closer customer relationships by building on a mutually beneficial relationship across digital touchpoints? 64% of consumers are open to receiving additional marketing content via their digital receipt2 Alexander Kayser, co-founder of yReceipts said; “At yReceipts we are committed to providing a digital receipt service that enables our clients to turn an in-store transaction into the starting point of an interactive digital relationship with the customer. The receipt is only the tip of the iceberg as it links the customer to the transaction. Digital Receipts are another one of those touchpoints and give the brand a voice, build customer loyalty and create sustainable value in the retailer’s digital ecosystem.” Deborah Loh, Marketing Manager at Eurostop said; “Forward thinking retailers understand that customer convenience is paramount and that the customer journey is no longer linear. They often have a multichannel path to purchase, using an array of connected devices. At Eurostop we are committed to providing the solutions and environment that enable retailers to take a more agile approach when it comes to interacting with their customers, running their business and providing great customer service.” How quickly can I get it? In no time. Eurostop and yReceipts have integrated with your time and desire to capture data in mind. You’ll flush your database with fresh data and wow you customers with this new in-store digital service in less then 14 days. Sign up for the free trial Until the end of August 2017, we are offering an opportunity to sign up for a free one month trial.Contact Eurostop quoting reference JULYR01. 1According to a study by Rosetta 2According to research conducted by YouGov for Bronto Software and NetSuite.