Support

All year support - Customer call logging - Free Upgrades - Quick response software & hardware

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Rollout your new retail systems with ease

We have over 25 years of experience in the retail and IT industry, and understand every aspect of your requirements. From the start of the sales process through to implementation and ongoing support, our team listens to your needs and works with you. Eurostop appreciates that there must be minimal impact to your business during the rollout of your new retail system. A project manager is appointed to facilitate the entire process. This includes gaining an understanding of your retail business and how you operate, specification of any bespoke work, user acceptance testing, and rollout. Our highly experienced team will guide and advise throughout the implementation and installation of your new system.

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Training

We believe in investing time to make sure that you know how best to get the most out of our systems, so that the rich functionality can speak for itself. We hold private training sessions, in person, allowing you to get some hands on experience with the software.

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If you need assistance troubleshooting, speak to a real person

For day-to-day queries, our in-house helpdesk team based at our London headquarters provide support for your head office and store staff across both phone and email channels. Our helpdesk system tracks all calls and open issues so that you can rest assured that your call is dealt with as efficiently as possible.

Worldwide network of hardware engineers

Our support system incorporates remote access maintenance software which enables our experienced engineers to act immediately if you have any problems. For hardware issues we have a worldwide network of field engineers who are able to assist you locally on site.

Choose extended retail support

Eurostop are available 364 days of the year, and extended support hours are also available.

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Consultancy

Many members of the management team here at Eurostop started out in the retail industry. Our customers have found this knowledge and experience invaluable, both in systems design, and for advice that you may need from time to time. We love helping you find solutions to problems.

gaynors

The support guys are brilliant and give us confidence that when things do go wrong, which they do in real life, they work with us to get back up and running quickly and with the minimum of fuss. They will always listen and work with us to find the answer and get things sorted. They really understand and know our business and act as a true partner.

Gaynor Sports

Support contacts

UK / Europe

Singapore

China

Customer support portal

Customer support portal for inbound ticket requests from any channel.

Committed to delivering high quality support

To continue to deliver world class retail support, we continue to measure the satisfaction of our customers.