All year support – Customer call logging – Free Upgrades – Quick response software & hardware
We have over 30 years of experience in the retail and IT industry, and understand every aspect of your requirements. From the start of the sales process through to implementation and ongoing POS support, our team listens to your needs and works with you. Eurostop appreciates that there must be minimal impact to your business during the rollout of your new retail system. A project manager is appointed to facilitate the entire process. This includes gaining an understanding of your retail business and how you operate, specification of any bespoke work, user acceptance testing, and rollout. Our highly experienced team will guide and advise throughout the implementation and installation of your new system.
We believe in investing time to make sure that you know how best to get the most out of our systems, so that the rich functionality can speak for itself. We hold private training sessions, in person, allowing you to get some hands on experience with the software.
Worldwide network of hardware engineers
Our support system incorporates remote access maintenance software which enables our experienced engineers to act immediately if you have any problems. For hardware issues we have a worldwide network of field engineers who are able to assist you locally on site.
Choose extended retail support
Eurostop are available 365 days of the year, and extended support hours are also available.
For day-to-day queries, our in-house helpdesk team based at our London headquarters provide support for your head office and store staff across both phone and email channels. Our helpdesk system tracks all calls and open issues so that you can rest assured that your call is dealt with as efficiently as possible.
Many members of the management team here at Eurostop started out in the retail industry. Our customers have found this knowledge and experience invaluable, both in systems design, and for advice that you may need from time to time. We love helping you find solutions to problems.
To continue to deliver world class retail support, we continue to measure the satisfaction of our customers.
Customer support portal for inbound ticket requests from any channel.
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