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Retailers in Singapore can now save up to 90% of cost on Eurostop POS Software and Inventory Systems with the PSG Grant
Eurostop Singapore Pte Ltd. awarded as a PSG approved vendor for POS software and inventory management software in Singapore. Eurostop Singapore Pte Ltd. has been appointed as a Pre-Approved SMEs Go Digital Vendor for our EPOS and enhanced retail management system, e-retail. This means that eligible retailers may be able to apply for a government grant of up to 90% when purchasing these POS software and inventory management systems in Singapore. The Singapore Government grants, such as the Productivity Solutions Grant (PSG), support companies who are keen on adopting IT solutions to enhance business processes and increase productivity. It spans several industries, including retail. SMEs can apply for PSG if they meet certain criteria, and may be eligible for a pre-scoped and government agency approved solution. Solutions are evaluated on capacity and capability; as well as whether the solution meets the requirements of target sectors. Eurostop Singapore Pte Ltd. are delighted to be appointed for the period 11 June 2020 to 10th June 2021 by Infocomm Media Development Authority (IMDA), with the maximum government funding support level being raised to 90%. Hew Poh Yin, Managing Director, Eurostop Singapore said “In the current situation with COVID-19, I am pleased that eligible retailers looking to enhance their IT retail operations will receive government support, which is much needed at this time. Retailers will be able to benefit from Eurostop’s POS and Head Office Systems without significant investment. Furthermore, I hope that our systems will enable them to operate more efficiently and improve business, aiding recovery, especially at this time. If you are interested in finding out more about the PSG grant and how our solutions can help your retail business, please get in contact today.
Planning for the future of retail after COVID-19
The COVID-19 Pandemic has affected each and every one of us in all aspects of our daily lives, and it’s created a paradigm shift in how we have adapted to protect the NHS and save lives, while still maintaining some ‘sense of normality’, if that is what you can call it. Luckily, in the digital age, we have a host of ever developing technology at our disposal to assist and transform according to the current challenge facing us today. Along with concerns over the health of every individual, we have the added challenge of how this is all affecting the economy of the country, as well as globally. But as we strive to keep the virus under control and reduce rate of infection, we must also plan for the future. The Prime Minister announced plans for shops to reopen in June, but it can be seen that they will open their doors to a different world, and the high street is going to be different, at least for the foreseeable future. If the Coronavirus pandemic remains under control, lockdown rules are said to be relaxed in stages, but with restrictions in place and social distancing prevalent and a priority. Eurostop have looked at ways in which retailers can plan for the future. Shops will open but retailers will need to take various precautions to ensure the wellbeing of staff and consumers, and to gain their confidence. 1. Social distancing in store With the well touted ‘2m rule’ in force, this forces retailers to consider the logistics of managing both staff and customers in stores. Retailers will need to serve customers safely and minimise contact, while still maintaining a convenient level of service. Of course, this means planning and the British Retail Consortium has issued recommendations for how to implement the Government’s guidelines for social distancing in and around stores. Among the BRC’s points is managing till points, advising that you may consider closing every other till point if necessary. Another option for queue management is to use mobile POS units, if you have them, which can assist with social distancing, reduce queues and keep customers happy as well as safe. Either way, cashless payments, preferably contactless with digital receipts reduce contact during the payment process. 2. Self-service with on demand information Using technology to reduce potential POS person to person contact could further help the situation. Some retailers have in store apps which allow customers themselves to quickly perform price checks, stock checks and find out about products on demand. Eurostop’s MyShoppr® allows shoppers to do just this, on their own personal mobile phones, eliminating the need to come into contact with store hardware. Even allowing them to purchase online for delivery at home, reducing queues even further. 3. Fulfilment & Replenishment to meet demand during COVID-19 During this challenging time, the country has found a sense of togetherness and consideration for others, however the general apprehension regarding COVID-19 means that shoppers want to get exactly what they need and not hang around. A wasted journey in store, would indeed be frustrating. Certain products such as fitness gear and personal grooming sales have flourished, with some stores selling out. This means that replenishment of stores according to demand and fulfilment of online orders needs to run as smoothly as possible. Ensuring that you have a connected Retail System, and fulfilment and warehouse picking that is capable of managing this is vital, especially with the added challenge of social distancing, not just in store, but in fulfilment centres. Once the shops are back open, retailers need to make the most of every opportunity. 4. Retail analytics and planning for store openings The closure of non-essential brick and mortar stores since 23rd March has no doubt had a massive impact on this Spring’s trading. It’s important now to take stock and work out a plan forward. It’s certainly not ideal, but the high street has to survive. You need to know what you have in your warehouse and how best to allocate to your stores. Perhaps responsible promotions can assist with recovery. In any case, having transparency of what stock you hold and relevant business intelligence can help with planning and making the right decisions in the current situation. Customer loyalty databases will allow you to keep in contact with your customers from afar, so that when it is time to reopen, they know that you are there. Hopefully, creating a safe environment, which meets the current demands of consumers will help to encourage shoppers back in to store, when it is safe to do so. Contact Our Eurostop Team Today If you want to find out how Eurostop’s Retail Systems can help you, please contact us, we’re here to help.
Eurostop shortlisted for Retail Systems Awards 2020
The Retail Systems Awards celebrate excellence and innovation in the retail sector. This year is the 15th year of the annual Retail Systems Awards, and we were delighted to find out that Eurostop have been shortlisted for two awards – Point of Sale Technology of the year for mpos and Mobile Innovation of the Year for Myshoppr®. The awards are judged by an extensive panel of independent experts, with winners being announced at the prestigious Retail Systems Awards Ceremony in October. Everyone in the Eurostop teams are thrilled to be shortlisted and to be recognised for two of our exciting new products that we are proud to bring to the retail market. Point of Sale Technology of the Year This award selects from providers of point of sale technology that are doing something new, with judges looking for genuine innovation in this busy space. Eurostop mpos Eurostop’s new mobile POS solution, mpos, provides in built scanning, EPOS and a range of integrated card payments on one single device, offering a flexible and durable mobile POS solution with a whole range of features that help retailers run their business in the modern arena. Benefits of mpos Process sales from anywhere on the shop floor, at events, even where space is limited. The mobile POS units enable staff to take payments on demand, improving the customer journey. mpos offers retailers flexible till options, upscaling during busy periods or utilising during the challenging COVID-19 pandemic, where the mobile POS units can assist with social distancing rules so that you can service customers and reduce queues. Quick & reliable sales processing with a fit for purpose single device EPOS solution. It fits in the palm of your hand, is durable and does everything from slick barcode scanning to taking a choice of integrated and secure payment methods with digital receipts. With a range of connectivity options, you will truly be mobile. Flexible payment methods from one device – mpos supports a range of payment modes with inbuilt hardware, including contactless payments, Chip & PIN, mag stripe or mobile wallet (including Google Pay and Apple Pay). It acts as an independent POS and payment system, removing connectivity issues for both quick and reliable payment processing. Engage with customers and improve loyalty by managing customer discounts and promotions, upselling and enabling customers to redeem loyalty points. Check stock availability on the go – instore or across a retail estate. The built in scanner allows barcodes to be read quickly and efficiently while serving the customer, so that retailers never miss a sale. Monitor and react to how a store is performing by viewing sales reports of best sellers and top sales by day, month or week. Secure the POS with permissions that can be set for different job functions. Manage all aspects of business with synchronisation via an EPOS estate manager to a central stock inventory to ensure that all stores are streamlined with Head Office. It also enables store operations such as booking in warehouse deliveries and inter- branch transfers to be managed from the mobile unit, freeing up tillpoints for servicing customers. Expand internationally with multi-lingual options and deploy one easy to use solution across your global estate. Mobile Innovation of the Year This award recognises the best solution that enables customers to get the most out of the mobile experience, using their devices to engage with a retailer and shop whenever and wherever is convenient for them. Eurostop MyShoppr® A personal store assistant, MyShoppr® enhances and transforms the in store shopping experience for customers. An innovative retail store app, it has been developed to merge the online shopping trend with the physical brand experience in bricks and mortar stores. MyShoppr® acts as a digital on demand service and empowers retailers to offer a seamless and true omnichannel experience, using a consumer mobile app. Benefits to retailers MyShoppr® enables a retailer to provide unified commerce, combining real store with digital, designed to increase sales both online and instore: Never miss a sale – A busy store and staff doesn’t need to result on a lost sale. The right tool can help shoppers find the product and stock information they need and want, on demand. Shoppers of today are going to use their phones to make a purchase decision. By providing a dedicated app with all relevant information to hand, retailers reduce the chance that their customer will make that all important purchase at a competitor site. Staff can use the app themselves as a source of product and stock information, empowering retail staff with a wealth of retail information, anywhere on the shop floor. Engaged and loyal customers share their experience and preferences on social – one of the most powerful types of brand ambassador. Benefits to customers For customers MyShoppr® acts as their own personal assistant instore. It enhances the shopping experience with the latest technology, meeting the customer demand for fast, interactive and cross channel services while shopping. The app is accessible on customer’s smartphones and harnesses digital technology in store. Using the app on their own smartphone, customers can quickly scan a barcode to: check stock – by providing access to live stock checks on the shop floor, on demand, there is no more waiting for an available member of staff. If a popular item has flown off the shelves in store, they can also find out themselves if it is available in their chosen colour/size in the stockroom, or alternatively online. buy online – if a product isn’t available in that store, they can easily find the product online and purchase and choose for their items to be delivered at home. share on social media –customers are often the most powerful brand ambassadors, social sharing lets customers do the talking. research product information – they can use the power of MyShoppr® to research and access more product information, at the right time. beat the queues – with scan and pay, customers can scan items on their mobile phone to
All Watches
An established chain of watch retail stores with 37 years of retail experience and success. With a notable heritage as a timepiece specialist, All Watches is the authorised retailer of over 50 established international watch brands.
Everbest
Today the brand is recognisable across Singapore, with over 30 retail branches. Also present in Malaysia, Indonesia, Thailand, Vietnam, Mauritius, Australia and the UK, they deliver a timeless collection of high quality, comfort footwear and accessories.
Kwang Sia
A leading premium fashion retailer in Southeast Asia. Headquartered in Singapore, with retail networks in Singapore, Thailand, and China. They are the partner of choice for leading global fashion brands like A Bathing Ape, Diesel, Gerts Cashmere, Hugo Boss, Max Mara, MAX&Co., Marella, Weekend by Max Mara, Y-3.
Eurostop Helps Pulsara Grow Retail, Wholesale, & Online Business
Unified commerce becomes reality for leading independent dancewear company with Eurostop’s connected stock control system Founded in 1972, Pulsara is a leading provider of dancewear, stocking famous brands for customers dedicated to dance including Só Dança, Bloch, and Non Passo ho Danza. Pulsara has selected Eurostop’s connected retail systems for use throughout its operations, warehouse, retail outlets and online brands. The Eurostop system will manage stock across its warehouse for the wholesale and distribution business as well as its Dance World retail outlets. Eurostop will also provide a single view of stock across all business operations with seamless connection to online channels. The Eurostop connected stock control system was chosen for its ability to provide a complete end to end solution, from Eurostop’s retail POS, e-pos touch, on the till points to e-rmis head office stock control software including warehouse fulfilment and allocation for its retail outlets. More streamlined stock fulfilment, efficient distribution, customised business intelligence using Eurostop e-cubes reports, will all enable Pulsara to achieve efficiencies across its operations, supporting its business expansion and growth. A Connected Retail System A key benefit of the connected retail systems for Dance World will be improved inter-branch transfers between different store locations. Staff at head office, store and warehouse locations will also all be able to access the centralised stock system simultaneously, providing complete visibility across the business. Many time-consuming, manual tasks will be streamlined by the new automated processes. Barcode scanners will be integrated with the Eurostop system speeding up stock takes in the retail outlets and the warehouse. Moving and tracking stock easily across its retail estate will also give the management team an accurate, up to the minute status on company stock. The Eurostop system will connect to the existing Visualsoft eCommerce platform improving processes dramatically. This will not only enable Pulsara to optimise processes and improve efficiency, but also drive ecommerce sales, providing the potential for online sales growth. “Eurostop’s systems will enable us to address the challenges that we face working as a wholesaler and retailer that operates cross channel,” stated Stephen Rock, CEO at Pulsara. “We will now have an accurate overview of stock spanning all aspects of the business. In addition, we will be able operate more efficiently, from the barcode scanning to recording and tracking of items across our integrated sales operations, through to fulfilment, making it easier to manage and grow our online business. Eurostop’s global footprint was a big factor in our decision to choose them as our EPOS provider. China is where future retail is being imagined and with operations in the Far East, Eurostop is at the centre of these developments.” Stephen continued; “The flexible and easy to use reporting functionality will provide increased visibility of sales and stock data and support business decisions that we take as a result. This improved stock management will give us time savings, cost efficiencies and – importantly a key priority for us – improved customer service across the board. From day one, working with Eurostop has been a joy. Their attention to detail and seamless communication cannot be commended enough” Eurostop’s business intelligence solution e-cubes will enable Stephen and the team at Pulsara to see what is selling well and understand customer behaviour, and to better estimate inventory needs. e-rmis stock control will provide visibility of inventory, so that wastage/shrinkage is minimised and responsive re-ordering will help to reduce stocks of unpopular lines. In addition, Pulsara will be able create loyalty discounts and promotions based on purchasing data from the stock control and POS systems. “Businesses that have combined wholesale and retail operations need to have accurate stock records in order to fulfil very different customer requirements. Eurostop’s connected systems are unique in that they have been designed to streamline and automate operations across both types of business, removing many error-prone, manual tasks. The resulting benefits of efficient stock management enable companies like Pulsara to ensure that they can maintain high levels of customer satisfaction, maximise stock levels and profits,” commented Stuart Ward, Business Development Manager at Eurostop.
Pulsara
Pulsara is a leader in dancewear, both retail and wholesale.
New mobile retail POS solution, mpos, is now available
The single integrated payment device provides retailers with the freedom to serve anywhere on the shop floor, enhancing customer journey. An MPOS for The Fashion & Footwear World The launch of mpos, our new mobile POS solution, is the latest Eurostop product designed specifically for fashion clothing and footwear retailers. It enables retailers the flexibility to process sales from anywhere on the shop floor, even where space is limited. The mobile POS solution is sleek, yet durable, includes a built-in barcode scanner – and supports quick and easy card or mobile wallet payments, depending on customer preference. How Our New MPOS Works Using the mpos units, retailers can queue bust during busy periods, or process transactions at events or in pop-up stores, essentially giving the flexibility to sell anywhere. The mobile devices also provide retailers with an easy way to perform store operations without being tied to a fixed location, freeing up till points during busy sale periods. Dinesh Peerez, Head of Sales at Eurostop said: Mobile technology is a great way for retailers to connect with their shoppers, putting customer experience first and foremost. Eurostop’s aim is always to develop and use tech-driven solutions that meet the changing needs and wants of retailers and their consumers. Our new Mobile POS system is easy to use and provides retailers with a host of flexible options. Contact Eurostop To Learn MoreTo find out more talk to us today on +44 (0)20 8991 2700, contact us at [email protected], or request a call back.
Meeting fiscalisation laws – Five questions to ask about retail EPOS systems
Increasingly retailers that wish to operate in multiple countries can face costly and legally challenging issues around managing different fiscal regulations. A crucial element in the fight against fraud, fiscalisation ensures that a retailer’s transactions are recorded and that the appropriate VAT is paid for a particular country (read in French here). When operating in two or more markets that use fiscalisation, help with compliance is crucial, as is working with a retail EPOS systems partner that has already achieved certification and processes to support the varied requirements. At Eurostop we have identified five key questions to consider when thinking of expanding your business overseas: Which retail POS should I choose? Choosing a POS system that can meet fiscal legal requirements, handle multiple currencies, yet has an easy to use interface for staff, is critical. Having a POS that is intuitive improves customer service and reduces training time for staff, important in an industry when staff levels fluctuate to meet seasonal demand. How do the related retail processes work? While it’s important to have a POS system that processes sales that meet local tax requirements, it’s vital also to consider how it connects to your other systems. Unified retail EPOS systems help managers view transactions and stock movements across the whole business, including multi-channel as well as in specific countries. You may also have different fiscalisation requirements that need to be considered, depending on the nature of the goods, or for example, if there is an instore café, where the transaction needs to be recorded in a different way. What reports are required by authorities? Each country has specific tax laws which require different reports. These may also differ across payment methods, for example, cash, credit, vouchers, currencies and internal international bank cards can all require different reporting. Working with a specialist retail software provider helps to identify what your requirements are right from the start and how best to achieve them. How are sales reported to the authorities? Some countries in Europe (Poland, Italy and Hungary as examples) enforce the use of a network connected, certified receipt printer which communicates directly with the fiscal authority. However, software-based approaches are increasingly being introduced to meet new regulations. These define a process, for which POS software providers must demonstrate compliance. Often these approaches mean that each transaction must be signed using a certification process provided by the tax authorities. The signature is formed using a number of elements, such as Register ID, receipt no, previous transaction, transaction date and time, amount, VAT amounts at applicable rates. This data is submitted to the authorities immediately via a secure web service, and once recorded, the customer is provided with a receipt. Because each transaction is signed and contains the signature of the prior transaction, it creates a traceable history which allows the detection of missing or altered transactions, helping to reduce fraud. How do I choose the right supplier? Choosing the right supplier with certified software that meets the fiscalisation laws can save a lot of time and costs. At Eurostop we have experience of working with many international retailers (including M & S International, FatFace and Trespass) and are experienced in software development to meet local fiscalisation laws. We have recently achieved certification for our retail EPOS systems, e-pos touch, to comply with French fiscalisation laws. With this certification it means that retailers can trade in France knowing that their POS complies with French fiscal law, (introduced in January 2018). To comply with the French fiscal requirements, we integrated our retail EPOS software with EFSTA (a leading fiscal software developer) middleware solution “Electronic Fiscal Registers” (EFR). Retailers will be able to show the tax authorities that they comply using certified POS software, and the transaction process is straightforward, secure and transparent to retailers and their customers. If you are considering expanding into new European markets, talk to us today on +44 (0)20 8991 2700, contact us at [email protected], or request a call back