M&S International improves customer service with Eurostop Retail Systems in stores

Written by Eurostop

“The Eurostop solution is a big step forward for our Hong Kong business. It will give us a better overall customer
experience, provide us with great promotions capability to drive sales, help our store colleagues to be more
efficient and give us a modern platform to build on for the future.”

Tim Robson, Project Manager, M&S International

Business benefits seen by M&S International

  • Integration to M&S’ SAP ERP system provides the Head Office with up-to-date sales data from Hong Kong and Macau
    stores
  • Real-time lookup from POS into SAP provides store colleagues with real-time stock figures across Hong Kong estate
  • New multi-promotions capability at till point, reduces complexity for colleagues and average wait time for customer,
    maximising revenue opportunities
  • Custom development projects use innovative technology to enhance the instore experience for colleagues and customers

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Eurostop

Editor at Eurostop Ltd

Eurostop Ltd provides omnichannel retail software and services to international retailers in the fashion, footwear and retail industries.

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