In a connected world, your customers expect a connected customer retail experience. The digital revolution means that shoppers don’t shop either online or instore, but zig zag across channels researching and interacting with your brand on the path to purchase. As a retailer, you need a software solution that is going to enable you to manage these demanding customers; and the data that you collect, always with a connected customer experience in mind. Every retailer is different, but all of them are aiming to provide a connected customer experience. That’s why we understand the importance of custom development in order that we personalise the omnichannel software experience to fit your brand and your needs, facilitating a seamless, omnichannel consumer experience.
Have the power to cross geographical and channel boundaries by using a fully connected ecommerce website. Driven from a central pool of stock, you can manage your product information efficiently in one place and maintain global reporting of sales from online and offline channels. Simply connect to Eurostop with a Magento partner, . and you can ensure that your stock inventory system is directly connected to your online channel.
Real-time integration to a multitude of endpoint systems
Automatic synchronisation of sales orders and customer details.
Integrate your eCommerce webstore, concessions, ERP, accounting systems, CRM, and 3PLs.
Eurostop undertake custom development to ensure that your existing systems are fully connected to your new retail system, giving you the power to do more with less effort. Our project and development teams have experience of working closely with many types of third parties.
Retail omnichannel software is a platform that integrates all sales channels, including physical stores, e-commerce, and social media, into a single, unified experience. It benefits a business by allowing customers to shop seamlessly across these touchpoints. This integration leads to increased customer satisfaction and improved loyalty by providing a consistent shopping journey. By breaking down silos between digital and physical retail, businesses can drive higher sales and offer the modern, convenient experience that today’s shoppers expect.
Our retail omnichannel software unifies customer data, inventory, and order information into one central system. This allows a customer to start their journey on a mobile device, add items to a cart via a laptop, and complete the purchase in-store. Features like shared shopping carts, consistent pricing, and cross-channel loyalty points ensure a connected experience. By synchronising every interaction in real-time, we remove friction from the buying process and ensure your brand feels cohesive everywhere.
Yes, our retail omnichannel software fully supports “buy online, return in-store” (BORIS). Because all transaction data is centralised, store staff can instantly look up online orders to process refunds or exchanges on the spot. This provides immense convenience for the customer and helps drive online shoppers back into your physical stores, creating further upselling opportunities. Centralising this data ensures that your inventory levels are updated immediately across the entire business once a return is processed.
A unified view of inventory is the backbone of any effective strategy. Our retail omnichannel software provides real-time visibility of stock across all warehouses and branches. This enables essential services like Click and Collect and ship-from-store, where online orders are fulfilled by the nearest retail location. By maximising your sales potential and preventing stockouts, you ensure that you never disappoint a customer, regardless of which channel they choose to use for their purchase.
By consolidating data from every touchpoint, our retail omnichannel software builds a 360-degree profile of each customer. This includes their purchase history, browsing behaviour, and personal preferences. This insight allows you to personalise the journey with targeted marketing, bespoke product recommendations, and customised communications. When customers feel understood and valued, it strengthens their loyalty to your brand. Personalisation transforms a standard transaction into a lasting relationship, significantly increasing the lifetime value of your shoppers.
We will help you to achieve your goals and to grow your business.
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