Eurostop Drives Efficiency and Growth for Sandersons Department Store
Eurostop’s ERP and POS solutions transform Sandersons Department Store’s operations through a focus on security, fulfilment, and application integration. By replacing Sandersons’ manual processes with Eurostop’s Fulfilment solution and integrated mobile stock and warehouse apps, SKapp and WHapp, Eurostop significantly reduced order picking, packing, and despatch times. Additionally, Eurostop’s seamless web integration has empowered Sandersons to handle a near-doubling of web sales during peak seasons like Black Friday and Christmas. The Challenge Sandersons needed a solution with robust security, reliable support and features tailored for department stores. The Solution Eurostop Products Deployed To address Sandersons’ specific requirements, Eurostop implemented a comprehensive suite of products: e-pos touch (Hardware & Software): Modern and user-friendly point-of-sale systems for efficient in-store transactions. e-rmis: A robust Enterprise Resource Management Information System to manage inventory, purchasing, and core business operations. e-cubes: Flexible business intelligence tools for in-depth data analysis and reporting. WHapp & SKapp: Warehouse and Stockroom apps for mobile access and real-time stock control and warehouse management. Fulfilment: Integrated e-commerce fulfilment solution to streamline online order processing and delivery. The Result Increased efficiency: Eurostop’s Fulfilment solution and integrated mobile apps dramatically improved order processing speed at Sandersons. Enhanced scalability: Sandersons successfully managed a near-doubling of web sales during peak seasons with Eurostop’s web integration and streamlined processes. Improved customer satisfaction: Faster order fulfilment translated to an elevated positive customer experience. Enhanced security: Robust data security and backup systems provide peace of mind and protection against potential cyber threats. Strong partnership: Eurostop fostered a collaborative relationship, focused on communication and trust. Implementation success: Eurostop’s rapid implementation and rollout processes ensured a quick turnaround. The critical Phase 1, encompassing data import, warehouse and store integration and web integration with Visualsoft (using Eurostop’s API call), was completed within an impressive 4 weeks. This minimised disruption to Sandersons’ operations and allowed them to resume normal business activities swiftly. Fulfilment Benefits Realised Sandersons achieved significant improvements with their fulfilment operations: Faster order fulfilment: Automated processes and real-time inventory data ensure faster order processing and quicker deliveries. Reduced errors: Elimination of manual processes minimises the risk of errors in order picking and packing. Enhanced customer satisfaction: Faster deliveries and improved order tracking keep customers informed and happy, increasing loyalty. Increased online sales: Improved fulfilment efficiency allows Sandersons to handle a higher volume of online orders and capitalise on growing e-commerce trends. Nicole, E-commerce Manager at Sandersons, stated: “Eurostop’s Fulfilment solution and ‘SKapp’ and ‘Whapp’ apps have been instrumental in improving our efficiency and handling our increased web sales. We especially appreciate the responsiveness and collaborative approach from the Eurostop team.” Key Takeaways This case study demonstrates the transformative power of Eurostop’s solutions. By prioritising security, fulfilment and application integration, Eurostop empowered Sandersons to achieve significant efficiency gains, improved scalability and an enhanced customer experience. About Sandersons Sandersons was founded in 2016 by husband-and-wife Mark and Deborah, their vision was to create a boutique department store offering ‘something ‘different’ to your average high street department store. Sandersons put their pride in offering exceptional customer service through their excellent knowledge of all their merchandise Now with stores in Sheffield and Stroud Sandersons offer a wide range of national and independent brands across their departments including Menswear, Ladieswear, fragrance, bags and accessories, shoes and homeware. Sandersons also carry much loved brands such as Barbour, BOSS, Holland Cooper, Weekend Maxmara, Jacob Cohen, Parfums de marly and many more
Bovet 1822 chooses Eurostop Retail Systems for their first boutique in Singapore Marina Bay Sands
Seamless project implementation within a short timeline The best solution that fits unique business needs and requirements Professional, responsive, and flexible support “The Eurostop team took their time to understand our needs and provide the best solution for our business.” Romain Milet, Regional Brand Manager Asia-Pacific The Challenge Bovet 1822 strives to ensure unremitting quality standards that have guaranteed the satisfaction of their collectors for over two centuries. They are constantly improving the reliability of their watches and optimising their maintenance. Their global presence extends to over 100 different locations, with Bovet 1822 timepieces at selected retailer locations as well as their own boutique stores. With their rapid business expansion, Bovet decided to open their first Bovet 1822 boutique in Singapore, located at the luxury shopping destination at Marina Bay Sands. Their requirement was for a reliable local Retail POS System vendor/partner who could capably support an expeditious rollout within a limited timeframe and facilitate their business requirements and demands. With the implementation in a new country and region, Bovet were without an IT team in Singapore. This meant that they faced additional challenges without internal resource to assist with the project implementation. The Solution During the screening process for their new retail POS system, Bovet 1822 were impressed with Eurostop’s demonstration and the time taken to understand their unique business needs and requirements, as well as reassurance that the tight delivery timeframe could be met. With Bovet’s new presence in the region, the Eurostop Projects Team would also assist with internal project implementation to ensure a successful rollout. Eurostop’s responsiveness and flexibility were the primary factors that won the watchmaker over, awarding them as the chosen partner for this project. The Result Seamless project management within a short timeframe Despite the time constraints, Eurostop were able to respond and deliver successfully, with the Regional Brand Manager of Bovet 1822, Mr. Romain Milet, commenting, “The whole project development was very smooth despite the short timeline.” Additionally, Eurostop’s project team delivered a complete solution, customising options such as print invoices and going the the extra mile to assist with internal IT configuration and installation to ensure all components worked as intended and were integrated tightly with the Eurostop Retail System. This included connectivity setup, purchasing equipment and coordinating with the Mall Management and their payment gateway service provider, on Bovet 1822’s behalf, to ensure seamless integration was in place. Responsive and flexible support Mr. Romain was impressed with the resourcefulness of Eurostop’s project team – taking the time to understand Bovet’s 1822 unique business needs and working extremely closely with their own internal team. He added, “We appreciate they did not abandon us once the project went live. Jenn (Eurostop’s project manager) is so supportive that we consider him a Bovet team member now!” Enhancing the overall customer experience Lastly, the newly integrated retail systems not only help to streamline internal and external processes, but this solution has ultimately enhanced their customer in-store experience. Apart from the POS and Inventory Management System, Eurostop also implemented a Loyalty System enabling Bovet 1822 to collect valuable customer information. “ The whole project development was very smooth despite the short timeline.” Romain Milet, Regional Brand Manager About Bovet 1822 THE HISTORY OF THE HOUSE BOVET is interspersed by innovative concepts, ingenious developments, and patents that have contributed to the evolution of Haute Horlogerie. From the Duplex escapement of the pocket watches manufactured by the Bovet brothers in the 19th century to the six patents of the Braveheart Tourbillon presented in 2015, developments are always aimed at improving precision and reliability while delivering user-friendliness and complications adapted to their time and the collectors’ needs. The inventions of Bovet Fleurier SA have always played a major role in the development of watchmaking history and numerous patents were filed. These patents put forward the know-how of the artisans and their spirit of innovation which strive at manufacturing watches of an exception since 1822. Through innovative marketing and retailing, Bovet 1822 seek to impart the excitement of each brand – its history, heritage and prestige. Their partners are global luxury brands who are leaders in their market segments, each valued for its unique selling proposition and distinctive brand identity.
All Watches enhance customer experience by adopting Eurostop POS and Loyalty Systems
Cloud-based solution provides cost-savings as an alternative for SMEs to eliminate the high cost of physical servers Dashboard monitoring provides remote performance monitoring and tracking, on demand and in real-time Improved CRM enhances customer experience both online and in-store “Eurostop has a very capable and responsive team that is able to drive the project implementation with go live extremely quickly” Darren Ng, Managing Director The Challenge With decades of watch retailing experience, All Watches provide the best retail experience to their customers by focusing on the quality of their products. Being an exclusive distributor of luxurious and branded watches, they strive to deliver exceptional service and products. Through their retail experience and ongoing years of success, All Watches has grown into five retail stores across the country, including one store across the border, in Kuala Lumpur, Malaysia. Due to this business expansion, they have frequent stock movements between the stores; i.e. from warehouse-to-store, store-to-store transfers, and vice-versa. The strenuous manual processes within operations had escalated, leading to balance discrepancies of stock-on-hand and at stock-take audits. Concurrently, customer details were also being recorded and stored manually in a logbook to allow the staff to keep track of past purchases and records. With these manual processes in place, there were understandably issues with data accuracy and also complications within the stores’ daily operations. The Solution The All Watches team was aware of the functionality shortfall with their existing POS system and how it was affecting the smooth running of their retail stores, and were therefore looking for a replacement system. After a couple of meetings and a product demonstration session with Darren Ng, the Managing Director, Darren was convinced that Eurostop’s POS system would be the ideal solution to address their business problem. The solution would ensure that the inventory, stock movements, and transfers would automatically update in the system and provide real-time information. Eurostop’s team also showcased their Loyalty system which tracks customer records and purchase history. Customer data, including member registration details, purchase history, deposits, loyalty points, rewards and other personal information are also automatically updated in the system upon successful registration. The All Watches team was impressed with the overall product demonstration and the benefits that the retail systems would bring to their business. The team also concluded that the Eurostop POS system came with a comprehensive list of features as standard, and yet could be customised according to their specific needs. The team’s capabilities and resourcefulness were the key factors that made them the chosen supplier. The Result The rollout was quick and efficient, with Darren Ng, Managing Director, commenting “Eurostop has a very capable and responsive team that is able to drive the project implementation with go live extremely quickly. They have a responsive support team which is crucial to our retail operations.” A single view of stock across stores The retail team and store staff members are now able to view stock movements in between stores, check product availability, sales commission, and customer information across all stores, from any store. The new retail POS system not only helps to record accurate stock levels, but it has also streamlined workflow by eliminating time consuming manual processes. Seamless customer registration for membership Eurostop’s Loyalty system enables customers to register remotely via their mobile, while browsing through the store. This enhances their in-store experience by reducing waiting time at the counter, which has been particularly useful in the current COVID-19 climate. Upon successful member registration, this information is then reflected instantly in the POS system. Darren said “The customer loyalty module really allows us to improve on our CRM efforts”. Real-time information and dashboard Above all else, the integrated systems provide visibility of real-time data. At the same time, the retail solution also provides a customised management dashboard to allow the management team to make informed decisions and increase operational efficiency. The management team can easily view information such as sales by store, product, customer, stock balance, and more. With this information, All Watches can further enhance their customers’ experience by targeting them with relevant content online and focusing on their needs while in-store. “A responsive support team which is crucial to our retail operations.” Darren Ng, Managing Director All Watches About All Watches All Watches is a reputable and trusted brand with a notable heritage as a timepiece specialist. With extensive experience in the horology industry, Mr Sunny Ng started All Watches in 1984 at Lucky Plaza and later with a second store at Wisma Atria. In 1996, All Watches created a shop-in shop concept first at BHG Bugis Junction and later at OG, Albert Complex. Through the years, All Watches has grown from one shop in 1984 to the current 6 point of sales, including 1 in Kuala Lumpur, Malaysia. With 34 years of retail experience and success, trust and support; All Watches is now the authorised retailer of over 50 established international watch brands, including high-end prestigious names such as Omega, Tudor, Tag Heuer, Breitling, Mont Blanc, and international brands such as Longines, Rado, Ball and Tissot.