Bovet 1822 chooses Eurostop Retail Systems for their first boutique in Singapore Marina Bay Sands

Written by Salwati

Reading Time: 3 minutes

Bovet 1822

  • Seamless project implementation within a short timeline
  • The best solution that fits unique business needs and requirements
  • Professional, responsive, and flexible support

“The Eurostop team took their time to understand our needs and provide the best solution for our business.”

Romain Milet, Regional Brand Manager Asia-Pacific

The Challenge

Bovet 1822 strives to ensure unremitting quality standards that have guaranteed the satisfaction of their collectors for over two centuries. They are constantly improving the reliability of their watches and optimising their maintenance.

Their global presence extends to over 100 different locations, with Bovet 1822 timepieces at selected retailer locations as well as their own boutique stores.

With their rapid business expansion, Bovet decided to open their first Bovet 1822 boutique in Singapore, located at the luxury shopping destination at Marina Bay Sands.

Their requirement was for a reliable local Retail POS System vendor/partner who could capably support an expeditious rollout within a limited timeframe and facilitate their business requirements and demands.

With the implementation in a new country and region, Bovet were without an IT team in Singapore. This meant that they faced additional challenges without internal resource to assist with the project implementation.

The Solution

During the screening process for their new retail POS system, Bovet 1822 were impressed with Eurostop’s demonstration and the time taken to understand their unique business needs and requirements, as well as reassurance that the tight delivery timeframe could be met.

With Bovet’s new presence in the region, the Eurostop Projects Team would also assist with internal project implementation to ensure a successful rollout. Eurostop’s responsiveness and flexibility were the primary factors that won the watchmaker over, awarding them as the chosen partner for this project.

The Result

Seamless project management within a short timeframe

Bovet Boutique Singapore
Bovet 1822 Singapore

Despite the time constraints, Eurostop were able to respond and deliver successfully, with the Regional Brand Manager of Bovet 1822, Mr. Romain Milet, commenting, “The whole project development was very smooth despite the short timeline.”

Additionally, Eurostop’s project team delivered a complete solution, customising options such as print invoices and going the the extra mile to assist with internal IT configuration and installation to ensure all components worked as intended and were integrated tightly with the Eurostop Retail System.

This included connectivity setup, purchasing equipment and coordinating with the Mall Management and their payment gateway service provider, on Bovet 1822’s behalf, to ensure seamless integration was in place.

Responsive and flexible support

Mr. Romain was impressed with the resourcefulness of Eurostop’s project team – taking the time to understand Bovet’s 1822 unique business needs and working extremely closely with their own internal team. He added, “We appreciate they did not abandon us once the project went live. Jenn (Eurostop’s project manager) is so supportive that we consider him a Bovet team member now!”

Enhancing the overall customer experience

Lastly, the newly integrated retail systems not only help to streamline internal and external processes, but this solution has ultimately enhanced their customer in-store experience. Apart from the POS and Inventory Management System, Eurostop also implemented a Loyalty System enabling Bovet 1822 to collect valuable customer information.

“ The whole project development was very smooth despite the short timeline.”
Romain Milet, Regional Brand Manager

About Bovet 1822

THE HISTORY OF THE HOUSE BOVET is interspersed by innovative concepts, ingenious developments, and patents that have contributed to the evolution of Haute Horlogerie. From the Duplex escapement of the pocket watches manufactured by the Bovet brothers in the 19th century to the six patents of the Braveheart Tourbillon presented in 2015, developments are always aimed at improving precision and reliability while delivering user-friendliness and complications adapted to their time and the collectors’ needs.

The inventions of Bovet Fleurier SA have always played a major role in the development of watchmaking history and numerous patents were filed. These patents put forward the know-how of the artisans and their spirit of innovation which strive at manufacturing watches of an exception since 1822.

Through innovative marketing and retailing, Bovet 1822 seek to impart the excitement of each brand – its history, heritage and prestige. Their partners are global luxury brands who are leaders in their market segments, each valued for its unique selling proposition and distinctive brand identity.

 

Salwati

With a strong background of over a decade in Retail Management and Operations, Salwati is passionate about digital systems, creating omnichannel solutions, business process improvements and insightful strategies that strengthen the business. Her experience has enabled her to guide customers towards a digital transformation vision.