Eurostop was the only provider who had a tried and tested solution for the US market advanced enough for our growth plans, and most importantly could meet our tight deadlines.
Eurostop has made replenishment and fulfilment seamless. The automatic requests save us so much time, we can share stock easily across the warehouse and stores, and fulfil customer orders much faster. The resulting commercial success with our multichannel business is one of the key reasons why we won Drapers Independent Award.
Now that our Central European store rollout completed over this past weekend, I just wanted to express my sincere thanks to you and your team for supporting us on what has been an incredibly aggressive rollout schedule.
Galaxy Optical Services
If an internet order comes in that the warehouse cannot fulfil but a store can, the system automatically sends a fulfilment plan to that store. It takes into account branches local to our warehouse thus enabling us to move stock seamlessly to the warehouse to be dispatched. As well as helping us to streamline stock management it’s a totally transparent system that enables us to provide a better service to our customers.
We now have an up to date and accurate view of sales and live stock, which supports better replenishment decision making. The shop can request additional stock and we can be sure that we have the right lines in store to meet customer demand – we don’t over order.
Chateau de Sable
We launched our concessions into the US Topshop stores at the same time which is a huge growth area for our business. Eurostop’s hosted version gives us the assurance that it can support the expanding business and handle the different currencies as we are increasingly operating in different countries.
Given the customisation that we required, Eurostop’s reaction time to the project was very impressive – much faster than any of its competitors.
Not only have we saved time and reduced overheads, but we are now able to offer a much better service to the branches.
At Joseph customer service is of paramount importance to us so we always notice when we receive good service ourselves. Eurostop has always given great service and support.
We have an excellent business relationship with Eurostop and since making the decision to go with their products have never looked back.
Eurostop has helped us to grow the business by taking care of the systems side of the business while I concentrate on the entrepreneurial side. Our expansion plan means that we need a flexible robust system to manage every aspect of the business and Eurostop’s system more than cater for this need.
With Eurostop we have saved so much time because we have the information we need at our fingertips and we are able to take commercial decisions with confidence, knowing that we have the correct information.
We reviewed a lot of retail systems in the market but Eurostop was the best fit. They have experience of working with retail customers of a similar size to us and the right approach to in-store systems that we needed. We are excited at the opportunities that Eurostop’s solutions will give us both with improved customer service and reporting capabilities. It is a key project in DAKS plan for the future.