Eurostop launches new mobile POS solution that enhances Personal Shopping experience for fashion and footwear retailers
High end stores are given the freedom to offer a truly personalised and flexible service for their customers in store using the latest mobile POS solution. Eurostop has launched a new wireless version of its flagship retail solution e-pos. Mobile POS combines a fully portable and untethered Windows tablet with integrated Chip and PIN functionality that is ideal for boutique shopping environments where the personal shopping experience is a key element of the service. Mobile POS enables boutique staff to have the freedom to move around the store and yet have access to all product, brand or customer information at their fingertips. Customers may also choose to complete their purchase using the new mobile technology at their comfort wherever they are in the store. The latest innovation from Eurostop first made its debut at this year’s Retail Business Technology Expo in London and has already attracted considerable interest from the industry. Mobile POS includes a wireless barcode scanner and network receipt printer and provides a visually attractive, enhanced customer experience. During busy periods such as Christmas, Easter or Bank Holidays, Mobile POS can be deployed as a Pop-Up Express Checkout to provide an extra till or simply reduce queue waiting times. Deborah Loh, Marketing Manager at Eurostop said; “We are confident Mobile POS is the next step forward in retail management solutions. Easily configurable and flexible, it is particularly beneficial to high-end stores where slick, savvy service is critical to customer retention. Unique pop-up checkout facilities and the ability to make live stock and product enquiries on the move make Mobile POS a versatile solution for retailers looking to reduce queues, enhance customer satisfaction and ultimately boost loyalty and profits.” The new wireless solution is fully compatible with Eurostop’s paperless receipts, sent to the customer via email and has the full range of e-pos touch features, including promotions and gift vouchers. Furthermore, Mobile POS is designed to support a retailer’s marketing programmes by capturing important customer data such as on-the-day purchases and it also incorporates a specialised history screen that highlights past purchasing activity. This enables retailers to provide a personalised service across the store, and to continue to develop carefully targeted promotional campaigns that support up-selling and cross-selling activities and drive additional consumer spending. Eurostop’s Mobile POS is based on the robust Windows platform and runs on tablet based hardware to provide a truly mobile solution and personalised service that fits well with today’s streamlined interiors.
Outdoor specialist retailer Gaynor Sports invests in Eurostop’s retail management systems
‘Mecca’ for outdoor clothing in heart of Lake District uses Eurostop systems to handle and support sales of thousands of items daily in store and online Eurostop has announced that Gaynor Sports, an independent outdoor clothing retailer is using Eurostop’s retail management and e‑commerce solutions to process sales across its many departments and for its fast growing online business and warehouse. Gaynor Sports has installed e‑pos in each of its different store departments, and uses e-rmis and the e‑fulfilment module for stock management across the store, warehouse and online. Eurostop built and hosts the retailer’s new e-commerce site which is based on its responsive e-commerce platform with layout adapting to suit the device being used. For example, a user accessing the site on a tablet will see the site optimised to display well on a tablet, with columns that scroll down rather than across, and easier menu navigation. The new look website, was designed by Eurostop to encompass the Gaynors’ brand and highlight their store presence in the Lake District. Gaynor Sports states that Eurostop’s systems are integral to its business functions, providing accurate information on store sales and online business which ships many thousands of items daily. According to Jamie Shepherd, Managing Director at Gaynor Sports; “Everyone in the business uses the Eurostop systems – the warehouse team, Buyers, sales staff on the shop floor, customer call centre, accounts staff and purchasing. Before we only had two or three people using our stock systems, now it is core to our business. “We scan every item in and out of the warehouse in boxes. It is absolutely perfect – we know exactly what we have got so the accuracy is vastly improved. We also use the Eurostop system for replenishing stock in store, reordering and forecasting. The reports are really easy to use – it’s great to have that information to hand – we can see popular lines, where we are against last year – all the information we need to run the business.” Eurostop’s e-fulfilment module underpins the stock management system and enables Gaynor Sports to manage the stock to fulfil online customer orders. Gaynor Sports benefits from having a view of its live stock position in the warehouse and shop to efficiently fulfil web orders and optimise stock turnover. The system prioritises each e-commerce order as it arrives, and either auto‑generates picks for the warehouse if it finds the stock in the warehouse or elects to take the stock from the store. Deborah Loh, Marketing Manager at Eurostop said; “Businesses like Gaynor Sports have built their success on knowing their products and serving the customer well. They stock thousands of product lines as a result, all of which must be carefully managed and accounted for. Our retail systems give them absolute control of what stock they need to meet customer demand and helps them keep track of items and orders even during the busiest times. It helps them manage their business, satisfying customers while ensuring a profitable bottom line.”
Mobile e-pos touch now available
Eurostop were pleased to be able to present their latest e-pos touch functionality on a tablet device at RBTE. The solution now consists of a Windows tablet, Bluetooth bar-code scanner and Bluetooth Chip and Pin device. The work was completed at the end of last year, and is now available for our customers. Not only is it possible to produce the customer receipt from a standard receipt printer, but it can also be printed to A5 or simply emailed to the customer using the existing email receipt feature. This mobile solution allows our customers to offer a more personalised service, and will allow them to add queue busting capability during peak trading. Users can also benefit from a more flexible and space saving configuration.
Announcing the launch of the new IRIS responsive e-commerce website
It’s here! We are delighted to announce the launch of the new IRIS responsive e-commerce website. Congratulations IRIS! IRIS customers have already been commenting on the enhanced usability. The new layout adjusts according to the screen size of the device that the website is being browsed on, which means that IRIS customers are now able to view and shop for brands including ACNE, American Vintage, Duffy, BA&SH, plus diffusion lines by Isabel Marant and Vanessa Bruno, wherever they are. Visit the new website at www.irisfashion.co.uk
Eurostop announces strong growth with 20% increased revenue, new products and continued expansion in the Far East
Retailers in fashion and footwear invest in Eurostop’s retail management systems to stay a step ahead of trends and customer demand Eurostop has announced a strong year for business growth with a 20% increase in revenue from the previous twelve months. The company has signed up many new clients from the UK lifestyle sector, including high profile brands such as Vertu (bespoke high end mobile phones) and Pretty Green, Liam Gallagher’s men’s clothing label, as well as York Ltd, (trading as Marks and Spencer in Gibraltar and Marbella). Eurostop has also expanded significantly in China with new customers including the leading sports brand Anta Sports Products Ltd that has over 12,000 stores, Mango fashion clothing and John Henry menswear as well as new clients in Singapore including The Face Shop and Anna Nucci Pte Ltd. Eurostop’s new product releases have included e-pos touch, its new touch screen point of sale system and e-manager, its browser based dashboard control panel that gives a complete overview of an EPOS estate. Both products have been successfully rolled out to new and existing customers in the last twelve months. Deborah Loh, Marketing Manager at Eurostop said; “The last twelve months have been a fantastic growth period for us. The retail market has started to benefit from increased consumer confidence and we are finding that many retailers are investing in new systems to help them use sales and customer data to better manage stock levels and improve customer service. “We have also continued to develop our systems to make them easier to use, enabling retailers to concentrate on their business. Our new products have been designed to help retailers capture sales data and use the analytics to forecast and meet trends, vital to staying ahead in the fashion and footwear industry.”
Demonstrating omnichannel solutions at RBTE 2015
RBTE is the leading event in the UK for retailers looking to upgrade their technology. For Eurostop it is the ‘must attend’ event of the year. As well as catching up with our existing customers and meeting new ones, we also attend RBTE to network with our technology partners, and generally to keep up to date with developments within the industry in general. We will be demonstrating the latest versions of our omnichannel solutions, which harness the latest mobile technology. Eurostop e-rmis and e-pos provide retailers with shops in the UK and worldwide a versatile solution that scales from a single store upwards. Our mobile PoS is based on the latest Windows platform, running on tablet-based hardware that will allow a more personalised service to customers. New features on show this year include interactive customer display screens, cashier message prompts with questions and answers, multiple gift receipts on single transaction and advanced staff discount management. Also on show will be Eurostop e-manager, an estate manager which is a global PoS management solution that enables tier one retailers to integrate specialist PoS software like ours with their company-wide ERP solutions, for better management information. We are looking forward to meeting retailers in the fashion, footwear and lifestyle sectors, that are searching for an innovative, fully integrated approach to managing every aspect of their operation. Visitors to RBTE 2015 can meet with Eurostop at Stand 470.
Orelia, the unique British jewellery brand, expands into Topshop in the US with Eurostop systems
Costume jewellery designer leads market supplying high profile UK retailers and concessions in fashion stores in the US Eurostop has announced that Orelia, the unique British costume jewellery brand, has chosen Eurostop e-rmis head office solution for its wholesale and retail operations. Orelia creates affordable costume jewellery made mostly from Swarovski crystals, semi-precious stones and charms. Orelia is using Eurostop’s e-rmis to manage stock supplies of jewellery to boutiques, department and fashion stores across the world, as well as major retailers John Lewis, ASOS, Fenwick, Bentalls and concessions in Topshop. The company has just launched its first Topshop concessions in the US. According to Rebecca Jerrod, e-Commerce Coordinator at Orelia; “We chose Eurostop’s management systems to support our rapidly growing business. We wanted to have a system that could accommodate two business strands – our retail model which includes concessions with Topshop in the UK and US, and our wholesale operations that supply all our UK retailers – as well as our new growing merchandising team. “Eurostop provided us with an easy to use, hosted system that gives us the flexibility for both of our business models. It supports our central stock management system that our team of buyers can use and will allow for future growth. The versatility was key for us.” The system is used by everyone at Orelia (except the jewellery designers) including the buying team and all staff in the warehouse and retail operations. It is also used by the e-commerce team and there are future plans to integrate with the e‑commerce system. For the Topshop concessions, sales data is downloaded daily directly from the Topshop system via a secure portal into e-rmis, enabling the Orelia team to gain the latest insights on best-selling lines and popular items. Stock supplies and distribution for the wholesale business are managed by the Orelia team using e-rmis. Regular reports of stock movements ensure that replenishment is fulfilled for Orelia’s retail customers. A full audit trail is provided for all stock, essential for Orelia with so many different lines and customers, helping to minimise shrinkage and loss. Orelia is planning to deploy Eurostop’s auto-replenishment module in the future, which will streamline operations even further. Deborah Loh, Marketing Manager at Eurostop said; “Eurostop’s systems have been designed to be extremely flexible and scalable to meet the needs of retailers of all sizes – from the smaller independents, to large multi-national companies operating multiple sales channels, with outlets in a multitude of countries using different currencies. Our systems support the vital operations of fashion and footwear retail or wholesale businesses – that of tight stock management and meeting the demands of a fluctuating supply chain to maximise profit margins.”
Eurostop’s new Partnership with Qlik puts retailers in the driving seat with easy to use dashboard view of business
New integrated module will enable retailers to analyse and manipulate sales and stock data with easy to use graphical displays Eurostop, the leading supplier to the fashion, footwear and lifestyle sectors has announced a new partnership with Qlik, provider of business data visualisation tools. Qlik has over 3000 customers worldwide using its software to provide meaningful business information. The partnership enables Eurostop to operate as an Original Equipment Manufacturer (OEM) for Qlik’s user driven business data software enquiry tool, QlikView. Eurostop will provide retailers with an off-the-shelf module that integrates with its own retail management systems. Philip Moylan, Sales Manager at Eurostop said; “We have always focused on delivering solutions for retailers that are intuitive to use, fast and provide all the necessary data upon which to make informed business decisions. This new partnership with Qlik is a perfect complement to our retail management systems. It will enable us to provide retailers with the extra ability to quickly analyse and integrate data from point-of-sale, merchandising and supply chain systems to identify revenue, margin and profit opportunities.” The new graphical module provides a flexible, easy to use management tool that retailers can use to display and analyse any sales, stock or supply data. The dashboard can display data in easy to read familiar formats such as speedometers for example, to illustrate whether profit is in a comfortable or critical state. Retailers can choose how and what data is selected, to analyse customers, products and transactions across channels and geographical markets. They can drill down through sales data to specific days, suppliers and stock items. The data can also be extracted and exported into presentations or standard Excel spreadsheets.
English mobile phone provider Vertu rings the changes with Eurostop’s retail systems in boutiques worldwide
Eurostop helps Vertu provide an individual high-end customer experience with successful roll out of new Eurostop EPOS system across 59 stores in 31 countries in two months Vertu, the high-tech luxury mobile phone provider has selected Eurostop’s retail management systems for its premium boutique network worldwide. Vertu has implemented Eurostop solutions at point of sale in its Vertu Boutiques and for its head office management system. Vertu uses the Eurostop system to manage all sales, returns, stock management, goods received and despatched as well as to capture customer data. Vertu selected Eurostop’s solution after a detailed functionality review of retail systems on the market. Eurostop was chosen for its flexibility and responsiveness, and the leading edge capability of the solution. Following selection, the Vertu team rolled out Eurostop’s e‑pos in 59 Vertu stores in ten countries in just two months. Eurostop’s international experience particularly of the Chinese market, was a significant advantage, so too was the system’s multi-currency capabilities. Sales data is now collected at till point and integrated with the company’s SAP and customer relationship system, providing a centralised hub for the worldwide business that supports the service centres with visibility of all sales transactions. Phillip Moylan, Sales and Marketing Manager at Eurostop added, “Vertu prides itself on its outstanding customer service, from first sale and throughout the product lifecycle, so ensuring that data is accurate to manage the customer relationship is vital. Eurostop’s retail management systems provide the seamless connectivity and data capture at till point through to billing and service that the Vertu customer service teams need to deliver the service expected of an exclusive high-end brand.”
Eurostop demonstrates its range of versatile omni-channel and mobile POS solutions at Retail Business Technology Expo
Eurostop will be demonstrating the latest versions of its omni-channel solutions which harness the very latest in mobile technology. Eurostop’s e-rmis and e-pos provide multiple retailers who have shops in the UK and abroad with a versatile solution that scales from a handful of stores up to 10,000 and more. Eurostop’s mobile POS is based on the robust Windows 8 platform and runs on tablet based hardware to provide a truly mobile solution that fits well with today’s streamlined interiors. Within the last six months Eurostop’s Windows 8 e-pos touch has been installed at hundreds of locations in the UK. e-pos touch has many new features to show this year; including interactive customer display screens, cashier message prompts with questions and answers, multiple gift receipts on single transaction and advanced staff discount management. Also on show at RBTE will be Eurostop’s e-manager, an estate manager used by retailers as a global POS management solution. It allows central configuration and monitoring via status dashboards and activity logs, and controls product master data synchronisation for the entire EPOS estate. e-manager enables larger, tier one retailers to harness the power of specialist POS software and integrate it with their company wide ERP solutions, for better management information. In addition, Eurostop will be demonstrating its responsive e-commerce platform that adapts to suit the device being used, its powerful reporting tool e-cubes and its customer loyalty management module. Phillip Moylan, Sales Manager at Eurostop said; “At Eurostop we are committed to harnessing the very latest proven technology to develop well thought out solutions for our customers that enable them to get on with their business. Most people at Eurostop have a retail background, we really do understand their issues, which is reflected both in our products and the comprehensive services we provide.” Retail Business Technology Expo, 10 – 11 March 2015 Olympia, London, Stand No: 470