Eurostop Drives Efficiency and Growth for Sandersons Department Store
Eurostop’s ERP and POS solutions transform Sandersons Department Store’s operations through a focus on security, fulfilment, and application integration. By replacing Sandersons’ manual processes with Eurostop’s Fulfilment solution and integrated mobile stock and warehouse apps, SKapp and WHapp, Eurostop significantly reduced order picking, packing, and despatch times. Additionally, Eurostop’s seamless web integration has empowered Sandersons to handle a near-doubling of web sales during peak seasons like Black Friday and Christmas. The Challenge Sandersons needed a solution with robust security, reliable support and features tailored for department stores. The Solution Eurostop Products Deployed To address Sandersons’ specific requirements, Eurostop implemented a comprehensive suite of products: e-pos touch (Hardware & Software): Modern and user-friendly point-of-sale systems for efficient in-store transactions. e-rmis: A robust Enterprise Resource Management Information System to manage inventory, purchasing, and core business operations. e-cubes: Flexible business intelligence tools for in-depth data analysis and reporting. WHapp & SKapp: Warehouse and Stockroom apps for mobile access and real-time stock control and warehouse management. Fulfilment: Integrated e-commerce fulfilment solution to streamline online order processing and delivery. The Result Increased efficiency: Eurostop’s Fulfilment solution and integrated mobile apps dramatically improved order processing speed at Sandersons. Enhanced scalability: Sandersons successfully managed a near-doubling of web sales during peak seasons with Eurostop’s web integration and streamlined processes. Improved customer satisfaction: Faster order fulfilment translated to an elevated positive customer experience. Enhanced security: Robust data security and backup systems provide peace of mind and protection against potential cyber threats. Strong partnership: Eurostop fostered a collaborative relationship, focused on communication and trust. Implementation success: Eurostop’s rapid implementation and rollout processes ensured a quick turnaround. The critical Phase 1, encompassing data import, warehouse and store integration and web integration with Visualsoft (using Eurostop’s API call), was completed within an impressive 4 weeks. This minimised disruption to Sandersons’ operations and allowed them to resume normal business activities swiftly. Fulfilment Benefits Realised Sandersons achieved significant improvements with their fulfilment operations: Faster order fulfilment: Automated processes and real-time inventory data ensure faster order processing and quicker deliveries. Reduced errors: Elimination of manual processes minimises the risk of errors in order picking and packing. Enhanced customer satisfaction: Faster deliveries and improved order tracking keep customers informed and happy, increasing loyalty. Increased online sales: Improved fulfilment efficiency allows Sandersons to handle a higher volume of online orders and capitalise on growing e-commerce trends. Nicole, E-commerce Manager at Sandersons, stated: “Eurostop’s Fulfilment solution and ‘SKapp’ and ‘Whapp’ apps have been instrumental in improving our efficiency and handling our increased web sales. We especially appreciate the responsiveness and collaborative approach from the Eurostop team.” Key Takeaways This case study demonstrates the transformative power of Eurostop’s solutions. By prioritising security, fulfilment and application integration, Eurostop empowered Sandersons to achieve significant efficiency gains, improved scalability and an enhanced customer experience. About Sandersons Sandersons was founded in 2016 by husband-and-wife Mark and Deborah, their vision was to create a boutique department store offering ‘something ‘different’ to your average high street department store. Sandersons put their pride in offering exceptional customer service through their excellent knowledge of all their merchandise Now with stores in Sheffield and Stroud Sandersons offer a wide range of national and independent brands across their departments including Menswear, Ladieswear, fragrance, bags and accessories, shoes and homeware. Sandersons also carry much loved brands such as Barbour, BOSS, Holland Cooper, Weekend Maxmara, Jacob Cohen, Parfums de marly and many more
Bovet 1822 chooses Eurostop Retail Systems for their first boutique in Singapore Marina Bay Sands
Seamless project implementation within a short timeline The best solution that fits unique business needs and requirements Professional, responsive, and flexible support “The Eurostop team took their time to understand our needs and provide the best solution for our business.” Romain Milet, Regional Brand Manager Asia-Pacific The Challenge Bovet 1822 strives to ensure unremitting quality standards that have guaranteed the satisfaction of their collectors for over two centuries. They are constantly improving the reliability of their watches and optimising their maintenance. Their global presence extends to over 100 different locations, with Bovet 1822 timepieces at selected retailer locations as well as their own boutique stores. With their rapid business expansion, Bovet decided to open their first Bovet 1822 boutique in Singapore, located at the luxury shopping destination at Marina Bay Sands. Their requirement was for a reliable local Retail POS System vendor/partner who could capably support an expeditious rollout within a limited timeframe and facilitate their business requirements and demands. With the implementation in a new country and region, Bovet were without an IT team in Singapore. This meant that they faced additional challenges without internal resource to assist with the project implementation. The Solution During the screening process for their new retail POS system, Bovet 1822 were impressed with Eurostop’s demonstration and the time taken to understand their unique business needs and requirements, as well as reassurance that the tight delivery timeframe could be met. With Bovet’s new presence in the region, the Eurostop Projects Team would also assist with internal project implementation to ensure a successful rollout. Eurostop’s responsiveness and flexibility were the primary factors that won the watchmaker over, awarding them as the chosen partner for this project. The Result Seamless project management within a short timeframe Despite the time constraints, Eurostop were able to respond and deliver successfully, with the Regional Brand Manager of Bovet 1822, Mr. Romain Milet, commenting, “The whole project development was very smooth despite the short timeline.” Additionally, Eurostop’s project team delivered a complete solution, customising options such as print invoices and going the the extra mile to assist with internal IT configuration and installation to ensure all components worked as intended and were integrated tightly with the Eurostop Retail System. This included connectivity setup, purchasing equipment and coordinating with the Mall Management and their payment gateway service provider, on Bovet 1822’s behalf, to ensure seamless integration was in place. Responsive and flexible support Mr. Romain was impressed with the resourcefulness of Eurostop’s project team – taking the time to understand Bovet’s 1822 unique business needs and working extremely closely with their own internal team. He added, “We appreciate they did not abandon us once the project went live. Jenn (Eurostop’s project manager) is so supportive that we consider him a Bovet team member now!” Enhancing the overall customer experience Lastly, the newly integrated retail systems not only help to streamline internal and external processes, but this solution has ultimately enhanced their customer in-store experience. Apart from the POS and Inventory Management System, Eurostop also implemented a Loyalty System enabling Bovet 1822 to collect valuable customer information. “ The whole project development was very smooth despite the short timeline.” Romain Milet, Regional Brand Manager About Bovet 1822 THE HISTORY OF THE HOUSE BOVET is interspersed by innovative concepts, ingenious developments, and patents that have contributed to the evolution of Haute Horlogerie. From the Duplex escapement of the pocket watches manufactured by the Bovet brothers in the 19th century to the six patents of the Braveheart Tourbillon presented in 2015, developments are always aimed at improving precision and reliability while delivering user-friendliness and complications adapted to their time and the collectors’ needs. The inventions of Bovet Fleurier SA have always played a major role in the development of watchmaking history and numerous patents were filed. These patents put forward the know-how of the artisans and their spirit of innovation which strive at manufacturing watches of an exception since 1822. Through innovative marketing and retailing, Bovet 1822 seek to impart the excitement of each brand – its history, heritage and prestige. Their partners are global luxury brands who are leaders in their market segments, each valued for its unique selling proposition and distinctive brand identity.
All Watches enhance customer experience by adopting Eurostop POS and Loyalty Systems
Cloud-based solution provides cost-savings as an alternative for SMEs to eliminate the high cost of physical servers Dashboard monitoring provides remote performance monitoring and tracking, on demand and in real-time Improved CRM enhances customer experience both online and in-store “Eurostop has a very capable and responsive team that is able to drive the project implementation with go live extremely quickly” Darren Ng, Managing Director The Challenge With decades of watch retailing experience, All Watches provide the best retail experience to their customers by focusing on the quality of their products. Being an exclusive distributor of luxurious and branded watches, they strive to deliver exceptional service and products. Through their retail experience and ongoing years of success, All Watches has grown into five retail stores across the country, including one store across the border, in Kuala Lumpur, Malaysia. Due to this business expansion, they have frequent stock movements between the stores; i.e. from warehouse-to-store, store-to-store transfers, and vice-versa. The strenuous manual processes within operations had escalated, leading to balance discrepancies of stock-on-hand and at stock-take audits. Concurrently, customer details were also being recorded and stored manually in a logbook to allow the staff to keep track of past purchases and records. With these manual processes in place, there were understandably issues with data accuracy and also complications within the stores’ daily operations. The Solution The All Watches team was aware of the functionality shortfall with their existing POS system and how it was affecting the smooth running of their retail stores, and were therefore looking for a replacement system. After a couple of meetings and a product demonstration session with Darren Ng, the Managing Director, Darren was convinced that Eurostop’s POS system would be the ideal solution to address their business problem. The solution would ensure that the inventory, stock movements, and transfers would automatically update in the system and provide real-time information. Eurostop’s team also showcased their Loyalty system which tracks customer records and purchase history. Customer data, including member registration details, purchase history, deposits, loyalty points, rewards and other personal information are also automatically updated in the system upon successful registration. The All Watches team was impressed with the overall product demonstration and the benefits that the retail systems would bring to their business. The team also concluded that the Eurostop POS system came with a comprehensive list of features as standard, and yet could be customised according to their specific needs. The team’s capabilities and resourcefulness were the key factors that made them the chosen supplier. The Result The rollout was quick and efficient, with Darren Ng, Managing Director, commenting “Eurostop has a very capable and responsive team that is able to drive the project implementation with go live extremely quickly. They have a responsive support team which is crucial to our retail operations.” A single view of stock across stores The retail team and store staff members are now able to view stock movements in between stores, check product availability, sales commission, and customer information across all stores, from any store. The new retail POS system not only helps to record accurate stock levels, but it has also streamlined workflow by eliminating time consuming manual processes. Seamless customer registration for membership Eurostop’s Loyalty system enables customers to register remotely via their mobile, while browsing through the store. This enhances their in-store experience by reducing waiting time at the counter, which has been particularly useful in the current COVID-19 climate. Upon successful member registration, this information is then reflected instantly in the POS system. Darren said “The customer loyalty module really allows us to improve on our CRM efforts”. Real-time information and dashboard Above all else, the integrated systems provide visibility of real-time data. At the same time, the retail solution also provides a customised management dashboard to allow the management team to make informed decisions and increase operational efficiency. The management team can easily view information such as sales by store, product, customer, stock balance, and more. With this information, All Watches can further enhance their customers’ experience by targeting them with relevant content online and focusing on their needs while in-store. “A responsive support team which is crucial to our retail operations.” Darren Ng, Managing Director All Watches About All Watches All Watches is a reputable and trusted brand with a notable heritage as a timepiece specialist. With extensive experience in the horology industry, Mr Sunny Ng started All Watches in 1984 at Lucky Plaza and later with a second store at Wisma Atria. In 1996, All Watches created a shop-in shop concept first at BHG Bugis Junction and later at OG, Albert Complex. Through the years, All Watches has grown from one shop in 1984 to the current 6 point of sales, including 1 in Kuala Lumpur, Malaysia. With 34 years of retail experience and success, trust and support; All Watches is now the authorised retailer of over 50 established international watch brands, including high-end prestigious names such as Omega, Tudor, Tag Heuer, Breitling, Mont Blanc, and international brands such as Longines, Rado, Ball and Tissot.
Everbest optimises operations and performance by adopting Eurostop MPOS, POS & Retail Systems
A fully integrated system that streamlines internal and external processes Provides up-to-date data consolidation and real-time inventory movement Automates manual work and repetitive tasks to save time and provide true data accuracy “The Eurostop system has really helped save a lot of time in both our internal and external processes” Irene Chan, Business Development Manager The Challenge Everbest base their business model on prioritising meeting customers’ needs and wants. They strive to produce affordable shoes and handbags without compromising on quality. Having a global presence within Southeast Asia, the UK, Mauritius and Australia, Everbest is constantly looking for ways to improve their business performance and to exceed their customers’ expectations. In Singapore alone, Everbest’s presence includes five boutique stores and sixteen consignment stores. To ensure product availability at all times, there are a lot of stock movements between these stores, which had become a challenge to manage. Without a proper system to perform daily tasks and support their primary processes like syncing stock transfers, membership management, sales promotions and consolidation of stock balance etc., the team had to carry out these tasks manually which was not only unproductive, but also prone to human error. The Solution Everbest base their business model on prioritising meeting customers’ needs and wants. They strive to produce affordable shoes and handbags without compromising on quality. Having a global presence within Southeast Asia, the UK, Mauritius and Australia, Everbest is constantly looking for ways to improve their business performance and to exceed their customers’ expectations. In Singapore alone, Everbest’s presence includes five boutique stores and sixteen consignment stores. To ensure product availability at all times, there are a lot of stock movements between these stores, which had become a challenge to manage. Without a proper system to perform daily tasks and support their primary processes like syncing stock transfers, membership management, sales promotions and consolidation of stock balance etc., the team had to carry out these tasks manually which was not only unproductive, but also prone to human error. The Result Streamlined sales and inventory management processes The new integrated systems streamline operational processes within the five boutique stores and sixteen consignment stores. It has enabled the Operations team to eliminate manual data reconciliation and work efficiently by optimising inventory management across all channels. As a result, this has allowed Everbest to reassign the employees’ roles to take on new tasks that require new sets of skills. Real-time data management “The management reports have enabled us to have true visibility of real-time data” Irene Chan, Business Development Manager The new integrated systems streamline operational processes within the five boutique stores and sixteen consignment stores. It has enabled the Operations team to eliminate manual data reconciliation and work efficiently by optimising inventory management across all channels. As a result, this has allowed Everbest to reassign the employees’ roles to take on new tasks that require new sets of skills. Enhancing the overall customer experience Lastly, the newly integrated retail systems not only help to streamline internal and external processes, but this solution has ultimately enhanced their customer in-store experience. Everbest can now supply according to their customers’ demands. Having complete visibility of all product information means that they can ensure availability across all channels, at all times. About Everbest Everbest Shoes & Handbags grounded its roots in Singapore in 1979. Together with a team of employees spearheaded by the founding directors, Everbest Shoes & Handbags has steadily grown to be an international brand. Now Everbest Shoes & Handbags has stretched its wings across the Asian Continent. Satisfying customers’ need is one the critical factors to success, to enable that Everbest Shoes & Handbags has gradually broadened their product range. Initially Everbest Shoes & Handbags started out only manufacturing Ladies Shoes, now the product range has extended to Men’s Wear and Handbags. Nonetheless, leather shoes are not customised to everyone’s needs, a sister brand Tracce shoes was launched specialising in synthetic leather. With constant demands, Everbest Shoes & Handbags is always thinking of ways improving and designing shoes to accustom to customers wants. Throughout the establishment of Everbest Shoes & Handbags, their core philosophy is to design simple, luxury and value for money shoes without compromising quality. These values will continue to drive Everbest Shoes & Handbags forward into the future.
Kwang Sia improve productivity by using Eurostop POS and Loyalty systems
Fully integrated system across all brands and channels, including ecommerce and in-store traffic count, streamlines processes Real-time inventory management optimises supply chain resulting in overall efficiency of operations Centralised CRM system improves customer relationships and results in enhanced customer satisfaction “The Eurostop team goes the extra mile during a project, from the beginning to the end” Esther Chan, VP Kwang Sia The Challenge When embarking on creating an omnichannel and multichannel experience for customers, retailers are faced with the complexity of collating information and data promptly. This was exactly the pain point for Kwang Sia; managing 10 different brands across multiple channels can be quite challenging and without the right systems in place it can be unmanageable. Kwang Sia was looking for a solution that would streamline their current supply chain processes; from improving order tracking and fulfilment, to managing their existing customers across all brands. The system needed to have a centralised database and CRM system to provide visibility of real-time data and information to improve operational efficiency and inform better decision making. The Solution The Kwang Sia team was impressed by Eurostop’s retail solutions, especially the e-pos and e-loyalty system that could help improve their overall business. After a couple of meetings and product demonstrations, Kwang Sia was convinced that Eurostop’s award-winning retail solutions would fit their business needs. Eurostop was the chosen supplier because of its ability to meet their requirements – to streamline processes and optimise workflow across the supply chain, eliminating repetitive tasks like importing and exporting data from the various data sources. The solution would provide customised real-time sales reports and dashboards to monitor business performance. Finally, the after-sales support service that was offered won them over. The Result Swift rollout and project support for immediate business benefits With the support of the experienced Eurostop project team, the rollout of the project was implemented swiftly and with minimal disruption. Eurostop fully committed to ensure that the system was installed on time and the data migration was completed seamlessly for Kwang Sia, with operational efficiency maintained at all times. As a result, Kwang Sia is now able to analyse sales performance both in-store and online, monitor stock movements, in-store traffic counts and have true visibility of customers’ data. Real-time inventory management for operational efficiency Kwang Sia can now leverage the e-pos and inventory system through mobile technology to improve customer satisfaction. The overall system, inclusive of their e-Commerce store, is fully integrated to provide real-time information which will provide benefits such as the ability to monitor stock movements and to simplify stock take processes across multiple channels. “A customized and integrated solution that meets our needs” Esther Chan, VP Kwang Sia Centralised CRM system with e-loyalty across all brands With a centralised CRM system, Kwang Sia can enhance customer experience by using the integrated e-loyalty system. So now, their customers can shop, collect and redeem points and rewards across all their brands. The e-loyalty system also consists of digital receipts or e-Receipts of past transactions for digital consolidation of records. Additionally, the application is also integrated to both online and offline stores where customers can connect directly via social media channels or contact the preferred store directly via WhatsApp. Eurostop’s e-loyalty system also provides an in-store booking system from within the application to control crowd limits and in-store visits, which has been particularly useful during the challenging COVID pandemic. Kwang Sia’s customers can now pre-book, cancel and rebook appointments using hourly slots at their preferred store. About Kwang Sia With more than thirty years of experience, Kwang Sia is a leading premium fashion retailer in Southeast Asia. Headquartered in Singapore, they have a retail network across Singapore and Thailand. They are the partner of choice for leading global fashion brands such as A Bathing Ape, Diesel, Gerts, HUGO BOSS, Max Mara, MAX&Co., Marella, Weekend by Max Mara, We Are Special, Y-3, and Versace. Their retail philosophy is guided by their understanding of the needs of their discerning customers who value quality and service, as well as their innate understanding of each of the brands in their diversified portfolio. They create a complete retail experience for their customers; beginning from immaculate stores in premier retail malls to impeccable and highly personalised service of their staff.
Flexible Eurostop systems help Simmonds meet busy ‘Back to School’ sales with pop-up schoolwear shops
Flexible retail systems enable pop-up schoolwear shops to help manage the busy summer, extending the sales period to run from Easter to October Live sales and stocks from school sales and online orders provide accurate stock updates for management team through connected accounts system Wholesale module enables Simmonds to manage effective distribution of schoolwear products to over 50 schools “We work with over 70 school customers and there is no doubt that Eurostop is central to our business. Eurostop’s systems are used by everyone throughout the company – from staff working in our stores in schools to our merchandisers and warehouse team. The flexibility that Eurostop offers enables us to run extra pop-up shops in schools during the summer period, helping us manage an incredibly busy time. It’s better for the parents and schools and enables us to ensure we can meet demand.” Karen Gore, General Manager, Simmonds The Challenge Retail technology for a thriving seasonal business Established in 1837, Simmonds & Son is a family firm selling school uniforms with the aim to provide value for money and excellent service. The company supplies to over 70 schools in total. This includes over 50 wholesale school customers, selling in 19 in-school stores across the UK, a flagship store in Tunbridge Wells and a central distribution centre in Tonbridge. With the success of a growing business, Simmonds found that the focus for sales in the summer months was becoming increasingly challenging, particularly meeting the last minute demand in the back to school rush in August. The company wanted to extend its ability to sell in the schools but starting earlier in the term, which would enable it to reorder stocks as necessary. The Solution Simmonds is an established user of Eurostop retail systems – to manage stocks and sales online, in its main store, school shops, central warehouse, as well as to its school ‘wholesale’ customers. Simmonds are now also using Eurostop to support additional ‘pop-up’ shops in the schools, and to help alleviate the back to school rush. Schools don’t necessarily have the space to hold large amounts of stock, or have dedicated real estate for a standalone shop. Simmonds are able to take advantage of the versatility of the Eurostop POS system, which enables them to setup in school ‘event shops’ for special promotions, or pop-up shops during the week. The system has offline capabilities for selling, still allowing automatic upload of sales via the inbuilt queuing mechanism, once the till is back online. Simmonds also use Eurostop’s wholesale module to manage and control its range of stock as it supplies over 50 stores across the UK with uniform products. The Result Connected pop-up schoolwear shops help meet high demand during peak times This has extended the sales period to run from Easter to October, helping to ease the main back to school rush which used to add pressure before the school year started. The Eurostop retail software and hardware is used by Simmonds management team at their head office, warehouse and pop-up shop staff in multiple locations across the UK. Daily sales from the event stores or pop-up shops synchronise with the head office system, enabling the management teams – both finance and merchandising – to view which items of stock are selling and where orders are needed to replenish. High volume website and wholesale orders are then fulfilled against live stocks and are despatched from the Tonbridge warehouse to Simmonds’ customers. “We currently have 19 school shops and while they are all run on similar lines, each one is individually tailored to the requirements of the given school. The warehouse not only supports the demands of online selling but also traditional retailing through our Tunbridge Wells store and the shops operated within schools,” explained Karen. “With the pop-up shops we are able to use Eurostop’s POS system to extend our shop further and enable parents to buy uniform earlier in the term, from Easter through to October, thus avoiding the pressured sales during August. It’s better for the parents and schools, and enables us to ensure we can really meet demand.” Integration with finance systems keeps a finger on the pulse of the business The Eurostop retail systems are integrated with Simmonds’ financial system, Sage Accounts, enabling Simmonds to run reports and keep a tight rein on sales and stock supplies to manage costs and profitability. The merchandising team is also able to download reports to see trends, including which lines are more popular and monitor sizes that are in demand. “The benefit of the integrated system is that we can see what is selling well. Sometimes we find that the sizes of a cohort of children may vary – either bigger or smaller, and being able to start earlier now means that we have time to get more of the right stock in,” said Karen. Fast fulfilment of online orders supports growing demand Integration with Simmonds’ recently updated website also ensures that online orders, a growing part of the business, are fulfilled quickly with all stock centrally managed. Annual stock takes are carried out using the Eurostop system in October and November, for the buying team to forecast and place orders by December for the following year. “We have seen a lot more parents choosing to buy online for convenience and it is an area that we expect to grow. Our ultimate aim is to be able to match Amazon and deliver within a few days. Eurostop will help us to achieve this with the connectivity that we have across our systems. We are continually using Eurostop’s system – there is no doubt that it is core to our business,” said Karen. About Simmonds & Son S. Simmonds & Son was established in 1837 by Sarah Simmonds, at the age of sixteen years old, as a general clothing company undertaking alterations and making smocks from its premises in Chapel Place,
Shaws Department Stores invest in Eurostop to optimise stock management across stores
“We looked at a number of solutions and when we asked Eurostop whether the system could meet our requirements, the answer was always yes.” Eamon Dole, Finance Director, Shaws Streamlined company stock management handles nearly 1m live SKUs across 17 stores and warehouse Instant visibility of sales and stock has dramatically reduced administration time SKU level performance data enables accurate reporting for informed business decisions for merchandising and finance The Challenge Shaws is one of Ireland’s leading department store chains, with over half a million customer visits to its 17 stores every month. The Department stores sell a variety of high quality clothing, accessories, footwear, beauty and home products – in total nearly 1m different SKUs at any time to track and manage. With around 70-80% of stock delivered direct to the stores, and the remaining amount to a central warehouse, it was becoming more difficult to maintain accurate stocks. As the existing system recorded sales against department, and not by SKU, mini stock takes were required to assess stock levels across the stores, while sales margins were calculated weekly following reconciliation of sales and stock at head office. As a well established brand, Shaws wanted to carry on servicing their much-loved customers with a connected retail system that would enable them to manage their complete range of stock items effectively. The Solution Shaws invested in a fully connected head office stock management and EPOS solution from Eurostop to support its department stores and warehouse. “We looked at a number of solutions and when we asked Eurostop whether the system could meet our requirements, the answer was always yes. If it wasn’t already in the system, it could be developed.” One of the key reasons for selecting Eurostop’s system was its ability to handle ‘multi-dimensional’ stock details, for example, colour and size breakdowns per product, as well as SKUs from different brand suppliers. In addition, Shaws found that the design of the retail hierarchy utilised by the Eurostop system was well matched to their own business model. Eamonn Doyle, Finance Director at Shaws said; “We have a complex business model with stock delivered to our stores and the warehouse. We wanted to be able to reconcile our stock positions against sales to see what was selling, which lines to replenish and where. e-pos touch was installed on tills in all of the department stores, with e-rmis at head office. The lifecycle of all stock is fully managed – from goods-in, branch transfers, sales and stocktakes. Scanners are used to check all stock into the warehouse, as well as to create picking lists ensuring the right stock is despatched to stores, faster. Shaws has also set target replenishments to manage stock from its warehouse to the stores, with the option to override should it be required. The Result Improved visibility of stock across stores The visibility of stock across the stores has dramatically reduced the administration for staff in stores. They now have instant visibility of their expansive range of stock by colour and size, rather than just by department – what they are receiving, what is in the warehouse and when deliveries are due. “We stock a huge variety of items – from clothing to homewares and electricals. We can now look at what is selling and what is left – whether by department, SKU, supplier, season and the information is accessible in a really user friendly way,” explained Doyle. New e-pos provides enhanced options at till point Using Eurostop e-pos touch, Shaws is now able to manage split payments (cash and credit card) at the tillpoint. “It has taken a lot of the manual work away – we can see exactly where stock is flying off the shelves and where we need to reduce orders. Having the supplier barcodes has also made it easier and faster when we wish to replenish stock,” said Doyle. Accurate up to the minute sales data supports business decisions The accurate sales data populates reports for the finance manager and merchandising teams, helping them to assess popular lines, low sellers and non-profitable products, helping Shaws to ensure that they have the right stock at the right place at the right time. “These are challenging times for retailers, particularly with the increase in online shopping. Now we have the sales information that helps us manage our stock, trade better and make customer service a priority.” “Information from the Eurostop system supports business decisions, enabling us to continue to be successful in all our stores in the provinces. Our investment in Eurostop systems will enable us to continue to achieve this.” About Shaws Henry Shaw founded Shaws in 1864, when he opened a small drapery store in Mountmellick, Co. Laois. Today, the company remains family-owned and the current Managing Director, Jonathan Shaw, is among the fourth generation of the Shaw family to work in the business.
Tiso achieves faster stock replenishment, optimising customer experience with Eurostop connected retail systems
“The stock replenishment facility within e-rmis was exactly what we were looking for. It gives us far greater control of store replenishment, enabling us to pick wirelessly and despatch accurately.”Chris Tiso, Chief Executive of Tiso Stores Faster and more efficient fulfilment of stock to stores as a result of improved warehouse operations using Eurostop’s stock replenishment system Accurate stock records are maintained using quick product setup and purchase order functionality Central stock system and detailed business insights and reporting from sales data across all channels aids merchandise planning New multi-promotions capability at EPOS till point reduces complexity for staff, improving customer service and maximising revenue opportunities The Challenge The current growth in outdoor pursuits over recent years has seen Scotland’s leading outdoor clothing retailer Tiso expand both the number of outlets and its product range. Today Tiso stocks a wide variety of clothing, footwear and equipment for adventure sports, including alpine biking, climbing, ski-ing and general outdoor pursuits. Tiso’s focus remains on offering a customer experience that demonstrates its early history embedded in a love of outdoor sports, by providing areas to trial clothing and equipment, including climbing walls, test areas for bikes and employing trained, experienced staff. From low cost carabinas and keyrings, to bikes and ski equipment with ticket prices of thousands of pounds, having the right systems to manage the product range and stock across all stores to meet customer demand is vital for business success. With future expansion planned, Tiso recognised that its current stock management system, Prologic CIMS, was not able to accommodate the variety and number of items on sale for fast store replenishment, or the accurate stock management and sales data that it required for its merchandising team. The Solution Tiso chose Eurostop’s e-rmis stock management system, EPOS solution (e-pos touch) and the business intelligence (e-cubes) modules to provide the detailed management and replenishment that it required for its warehouse and 13 stores in the group. Eurostop provided features in the stock management system to enable detailed tracking of items from warehouse to store – from the exact shelf position in the warehouse, to the number of items despatched in each box, or carton, to each outlet. A quick scan of the barcoded carton allows tracking of all contained items on its transit to store, increasing accuracy of stock movements and efficiency of stock replenishment to store. “The replenishment facility within e-rmis was exactly what we were looking for. It gives us far greater control of store stock replenishment, so we have an accurate view of the business,” said Chris Tiso, Chief Executive of Tiso Stores. The Result Faster, easier stock replenishment to meet customer demand Eurostop’s system manages the entire process, from when items are picked using a wireless scanner, to packing in the cartons and loading in the delivery van. Codes on each item and box are recorded automatically so that each store knows what to expect and can check it against delivery, avoiding stock being sent to the wrong store or being left behind in the warehouse. According to the size of the item, the store can then choose to scan the items in depending on value and size, for example, a carton may contain one bike, a dozen water bottles or hundreds of smaller items, like keyrings. In addition to the auto-replenishment being more accurate and targeted, the warehouse operations themselves have been made more efficient. Picking lists are created automatically according to multiple target figures set by the merchandising team and the use of wireless scanners in the warehouse has streamlined the pick process, with no need to dock. Added functionality enables accurate stock records Tiso selected Eurostop for its ability to provide not only the stock management and replenishment but also the functionality to set up products initially on the system. Using e-rmis enables products to be loaded onto the system in bulk from one spreadsheet, with details including SKUs, colours and sizes. Purchase orders can also be created in the same way, by importing a spreadsheet with supplier details, items, cost prices and quantity, saving time and preventing errors from re-keying. Detailed reports help merchandise planning For Tiso an important part of managing the business is the reporting functionality, for which e-cubes has been invaluable. The company can create customised reports providing the details they need to manage the business and to align with the bespoke reporting requirements of parent company, JD Sports. “Customised reporting gives us the information we need on stores’ performance, especially important with our expansion plans. Our new Aviemore store will have even greater floor space for customers to try products – investing in Eurostop retail systems provides us with the technology in store to provide an even better customer experience from trial to purchase,” said Tiso. Eurostop’s API has also allowed for fast and robust integration of the online and physical channels, such that product information and sales are all connected across the entire retail estate, for an omnichannel approach According to Barry Loftus, IT Director at JD Sports; “The API provides the right data in an easily readable form, which has allowed a solid integration to our online channel and fulfilment systems.” Improved customer service in store Eurostop’s connected systems have improved stock fulfilment to meet customer demand. In addition, Tiso has found the new EPOS solution easy to use for staff, with the added functionality making it simpler and faster to manage promotions and offers at the till point. “Eurostop’s e-pos touch has been a big retail benefit for us – it’s user friendly, has more functionality and the promotional element is flexible to implement and use, important when customer service is a priority,” said Chris Tiso. About Tiso Tiso is Scotland’s Leading Outdoor Clothing & Equipment Retailer. The company was founded in 1962 by mountaineer Graham Tiso with his wife Maude in Edinburgh. The company has since grown to become a household name, with 21 outlets in Scotland, England and Northern Ireland, including the George Fisher business
Trotters Childrenswear chooses Eurostop for Seamless Migration to Omnichannel Retail System
“It was one of the smoothest and quickest system rollouts that we have experienced. Eurostop made the changing of systems as seamless as possible.” Natasha Lunney, COO Trotters Childrenswear Complete replacement of disparate legacy systems within weeks – with minimal disruption to the business. New suite of modern and connected retail systems meets the merchandising demands of the omnichannel retailer. Dramatically faster replenishment to store and fulfilment of online orders using the Warehouse Picking module. The Challenge For Trotters Childrenswear providing its unique customer experience, catering to the clothing, footwear, toys and hairdressing needs of children – a complete and quality retail experience, has been an ethos that has remained key since their beginning in 1990. Trotters have since expanded from their flagship store on the Kings Road, to six stores in and around London as well as online. Their existing solution (a combination of two different EPOS and warehousing systems) was not capable of providing an accurate view of stock across their growing retail estate, or the reporting and fulfilment functionality that they required, as a successful omnichannel retail business. It was imperative that Trotters found a new supplier who was not only capable of providing a complete suite of connected retail systems, but had the experience to install the system without disruption to the business, and provided a solid Support aftercare service. The Solution Trotters are now an established user of Eurostop’s e-pos touch, EPOS estate manager, head office (e-rmis), warehousing module and business intelligence (e-cubes and e-mobile) solutions. The head office is also fully integrated with the Trotters Shopify website, for a central view of stock and sales. With this connected Retail System, Trotters are able to efficiently meet the demands of the growing business across online and offline channels, which is essential in the age of the consumer, however young they may be! The Results Quick and easy migration, like child’s play Eurostop discussed and planned the rollout with Trotters and decided on a phased approach. Each phase being implemented as quickly as possible, with the full support of the experienced Eurostop project team. As well as specialising in software development, Eurostop are also fully committed to ensuring that systems are installed with minimal disruption and cost to the retailer. It was essential for Trotters to remain operational, so during the EPOS transition period Eurostop automated a procedure to create warehouse picks from the previous day’s sales from the existing system, so as to make the migration seamless for Trotters, while maintaining operational efficiency. “It was one of the smoothest and quickest system rollouts that we have experienced. Eurostop made the changing of systems as seamless as possible and went out of their way to make sure that every angle was covered.” Natasha Lunney, COO Trotters Childrenswear Faster fulfilment helps meet ‘Back to School’ rush “The improvements that we have achieved by using Eurostop’s warehousing system have dramatically increased the speed of despatch during one of our busiest seasons – ‘back to school’.” Stores and online orders are fulfilled using the Eurostop Warehouse Locations module. This allows warehouse staff to replenish the stores and fulfil online orders using location zones and bins. Picks are transferred automatically to a scanner, which organises efficient movement of staff around the warehouse. The system also records how many items have actually been picked, for accurate management of stock, with variance location reports available for further investigation. This new system has already reduced time for picking by half. This was of particular benefit during the most busy period for Trotters, ‘Back to School’, enabling the retailer to fulfil the huge volume of stock required by the stores and web orders. Omnichannel Connected Retail Systems Trotters now benefit from a connected retail system with innovative technology helping them to serve their customers better. The system includes a custom integration to Trotters’ supplier Start-rite. This custom work allows this supplier to see daily sales in their own system and replenish the stores accordingly, with purchase orders being created automatically. All channels are connected to the Head Office system, which allows Trotters to take advantage of out of the box, custom and mobile reporting options, so that Trotters are able to react to demand for their popular products. Natasha said, “Their team is enthusiastic and passionate about improving business processes and best practice and we have no doubt that they will be helping to take our business to the next level.” About Trotters Founded by Sophie Mirman and husband Richard Ross, the first Trotters store opened its doors in 1990 in Chelsea, London. Trotters currently has six outlets – across London as well as one in Guildford – and its successful online store. Since the beginning, its ethos has not changed: to provide superb quality and an excellent shopping experience for both parents and their children. Trotters caters exclusively for children from 0 -11 years, offering clothes, shoes, books and toys – its flagship store in London’s Chelsea even hosts a hairdressing department with a giant fish tank. Trotters attracts many famous clients, from all over the world.
Hawes & Curtis implements retail systems from Eurostop to enhance Customer Service
“A personal service, not just excellent customer service, is paramount to the Hawes & Curtis brand experience.” CEO Touker Suleyman In final stages of implementing a customer loyalty module to enable the brand to provide personalised service to customers Integrated Givex gift card solution enhances customer offering and increases footfall Automated promotions at till point saves staff time and optimises customer experience The Challenge Hawes & Curtis endeavours to deliver the finest quality and up-to-date styles at the best value. CEO, Touker Suleyman’s motto is “we do not compromise on quality”. This also extends to the customer service provided by the brand, who strives to provide a personalised service that rewards loyal customers. Hawes & Curtis needed a retail system that would enable them to manage all retail channels, and demonstrate this ethos at every customer touchpoint and with every brand experience. The Solution Hawes & Curtis installed Eurostop’s e-rmis retail management system at head office and connected EPOS solution at till points in the stores. Customer Loyalty features are about to be implemented. Online and fulfilment channels are also connected to ensure an accurate view of stock and managed promotions across all customer touchpoints. This is all complemented by business insights reporting that enables Hawes & Curtis to get the most out of their retail data, with the ability to analyse what promotions are effective and to strategise and merchandise accordingly. The Result Comprehensive business insights will enable the brand to enhance customer loyalty Existing data has been loaded into the new retail system and with Eurostop’s reporting and business insights, the Marketing department are looking forward to being able to gain a better understanding of customers’ preferences and plan effective personalised campaigns, putting customer service at the forefront of the brand experience. Hawes & Curtis has also integrated the Givex gift card solution, adding to its customer offering and increasing footfall into the stores. Once issued the gift card can be topped up at any point, online or in-store, enhancing customer retention. Hawes & Curtis is able to track transactions and the available balance of the gift card or voucher throughout its lifetime. Automated promotions save time at till point An extensive and complex range of promotions can now be handled at till point and are one of Hawes & Curtis’ favoured ways of generating additional sales. The till automatically knows when customers make bulk or combination buys and applies the discount accordingly. This saves staff time and ensures that the customer has a fast and trouble free experience in store. About Hawes & Curtis Established in 1913, and now owned by retail magnate and Dragons’ Den panellist Touker Suleyman, Hawes & Curtis has a long and enviable track record of tailoring for the rich and famous, and even royalty. Today Hawes & Curtis is famous for its quintessentially British menswear and womenswear ranges. The brand has a store in Germanyand has recently launched a German, American and Australian website. Thanks to its rapid international expansion and prominent online presence, Hawes & Curtis is an internationally recognised brand attracting customers from around the world.