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Everbest optimises operations and performance by adopting Eurostop MPOS, POS & Retail Systems

A fully integrated system that streamlines internal and external processes Provides up-to-date data consolidation and real-time inventory movement Automates manual work and repetitive tasks to save time and provide true data accuracy “The Eurostop system has really helped save a lot of time in both our internal and external processes” Irene Chan, Business Development Manager The Challenge Everbest base their business model on prioritising meeting customers’ needs and wants. They strive to produce affordable shoes and handbags without compromising on quality. Having a global presence within Southeast Asia, the UK, Mauritius and Australia, Everbest is constantly looking for ways to improve their business performance and to exceed their customers’ expectations. In Singapore alone, Everbest’s presence includes five boutique stores and sixteen consignment stores. To ensure product availability at all times, there are a lot of stock movements between these stores, which had become a challenge to manage. Without a proper system to perform daily tasks and support their primary processes like syncing stock transfers, membership management, sales promotions and consolidation of stock balance etc., the team had to carry out these tasks manually which was not only unproductive, but also prone to human error.   The Solution Everbest base their business model on prioritising meeting customers’ needs and wants. They strive to produce affordable shoes and handbags without compromising on quality. Having a global presence within Southeast Asia, the UK, Mauritius and Australia, Everbest is constantly looking for ways to improve their business performance and to exceed their customers’ expectations. In Singapore alone, Everbest’s presence includes five boutique stores and sixteen consignment stores. To ensure product availability at all times, there are a lot of stock movements between these stores, which had become a challenge to manage. Without a proper system to perform daily tasks and support their primary processes like syncing stock transfers, membership management, sales promotions and consolidation of stock balance etc., the team had to carry out these tasks manually which was not only unproductive, but also prone to human error. The Result Streamlined sales and inventory management processes The new integrated systems streamline operational processes within the five boutique stores and sixteen consignment stores. It has enabled the Operations team to eliminate manual data reconciliation and work efficiently by optimising inventory management across all channels. As a result, this has allowed Everbest to reassign the employees’ roles to take on new tasks that require new sets of skills. Real-time data management “The management reports have enabled us to have true visibility of real-time data” Irene Chan, Business Development Manager The new integrated systems streamline operational processes within the five boutique stores and sixteen consignment stores. It has enabled the Operations team to eliminate manual data reconciliation and work efficiently by optimising inventory management across all channels. As a result, this has allowed Everbest to reassign the employees’ roles to take on new tasks that require new sets of skills. Enhancing the overall customer experience Lastly, the newly integrated retail systems not only help to streamline internal and external processes, but this solution has ultimately enhanced their customer in-store experience. Everbest can now supply according to their customers’ demands. Having complete visibility of all product information means that they can ensure availability across all channels, at all times. About Everbest Everbest Shoes & Handbags grounded its roots in Singapore in 1979. Together with a team of employees spearheaded by the founding directors, Everbest Shoes & Handbags has steadily grown to be an international brand. Now Everbest Shoes & Handbags has stretched its wings across the Asian Continent. Satisfying customers’ need is one the critical factors to success, to enable that Everbest Shoes & Handbags has gradually broadened their product range. Initially Everbest Shoes & Handbags started out only manufacturing Ladies Shoes, now the product range has extended to Men’s Wear and Handbags. Nonetheless, leather shoes are not customised to everyone’s needs, a sister brand Tracce shoes was launched specialising in synthetic leather. With constant demands, Everbest Shoes & Handbags is always thinking of ways improving and designing shoes to accustom to customers wants. Throughout the establishment of Everbest Shoes & Handbags, their core philosophy is to design simple, luxury and value for money shoes without compromising quality. These values will continue to drive Everbest Shoes & Handbags forward into the future.  

What EPOS features are needed for Fashion Retailers?

What to look for in a fashion EPOS Despite accounts in the media of the big retailers struggling – Debenhams and M & S to name but a few – statistics show that the fashion market has been growing steadily over the past few years. In fact, 2019 has seen particular growth according to the National Office of Statistics . The annual expenditure on clothing, based on sales volume, has seen a gradual increase. All of this makes good reading for fashion retailers. However, in such a competitive market, to be successful you need to keep abreast of changes in shopper tastes and habits to ensure you stay on your customer’s shopping list. Fashion is a personal thing – everyone’s tastes differ, which is why the successful retailer will be the one that can provide great service, trend and product advice instore – as well as keep up with the latest trends online. The rise of tech and online shopping has clearly made a big impact on the bottom line, but importantly for bricks and mortar shops the systems instore provide the foundations for success. Today fashion EPOS systems do much more than simply process sales. The best fashion EPOS can provide many other features including; inventory and employee management, a customer management and membership system, stock transfers, sales reporting and more. By integrating with your CRM system, accounting package, warehousing, sales data and ecommerce, it gives retailers a finger on the pulse of their business. We’ve identified three key areas to look out for in a fashion EPOS system to help you manage your stock, staff and keep customers coming back for more: 1. Choose a POS till system that’s easy to use Customers with an interest in fashion enjoy the shopping experience, as well as shopping online to get the latest look. A fashion EPOS system with a clear visual display makes it quick for staff to learn, easy to use and improves your customer experience. Being able to search for stock, manage discounts and promotions and take customer details for loyalty schemes streamlines your customer service. With additional barcode scanning, chip and PIN and contactless pay, payment is quick and easy to process. Being able to provide email receipts or gift receipts at till point also reduces administration and enhances your customer experience. New tablet POS systems also provide the flexibility of being able to serve customers away from the till, to look up products, process sales and reduce queues at busy times. 2. How easily does it integrate with your other business systems? Integrating your fashion EPOS with central stock management, warehousing and business intelligence gives a complete overview of the business. Having insights of your stock across your entire retail estate and warehouse enables you to quickly fulfil requests in different stores, or meet online demand. With complete visibility of clothing ranges, you can ensure that slow moving items are promoted or discounted, while hot sellers can be quickly replenished in stores to maximise profits. 3. Reports to keep you in control It’s worth investing in a fashion EPOS system that generates reports that enable you to drill down into sales and returns, easily and quickly, to see trends. Fashion is fast moving, which means it is essential to keep abreast of changes and respond quickly to customer tastes and demands. Being able to keep track of best -selling lines, colours and sizes means that you can reorder stock to meet customer demand, so they need never be disappointed. There is no doubt that technology plays an important part in successful retailing. The right POS system can not only help to deliver the best instore experience, it can also support your omnichannel business, opening your shopfront to the world.

Trotters Childrenswear chooses Eurostop for Seamless Migration to Omnichannel Retail System

“It was one of the smoothest and quickest system rollouts that we have experienced. Eurostop made the changing of systems as seamless as possible.” Natasha Lunney, COO Trotters Childrenswear Complete replacement of disparate legacy systems within weeks – with minimal disruption to the business. New suite of modern and connected retail systems meets the merchandising demands of the omnichannel retailer. Dramatically faster replenishment to store and fulfilment of online orders using the Warehouse Picking module. The Challenge For Trotters Childrenswear providing its unique customer experience, catering to the clothing, footwear, toys and hairdressing needs of children – a complete and quality retail experience, has been an ethos that has remained key since their beginning in 1990. Trotters have since expanded from their flagship store on the Kings Road, to six stores in and around London as well as online. Their existing solution (a combination of two different EPOS and warehousing systems) was not capable of providing an accurate view of stock across their growing retail estate, or the reporting and fulfilment functionality that they required, as a successful omnichannel retail business. It was imperative that Trotters found a new supplier who was not only capable of providing a complete suite of connected retail systems, but had the experience to install the system without disruption to the business, and provided a solid Support aftercare service. The Solution Trotters are now an established user of Eurostop’s e-pos touch, EPOS estate manager, head office (e-rmis), warehousing module and business intelligence (e-cubes and e-mobile) solutions. The head office is also fully integrated with the Trotters Shopify website, for a central view of stock and sales. With this connected Retail System, Trotters are able to efficiently meet the demands of the growing business across online and offline channels, which is essential in the age of the consumer, however young they may be! The Results Quick and easy migration, like child’s play Eurostop discussed and planned the rollout with Trotters and decided on a phased approach. Each phase being implemented as quickly as possible, with the full support of the experienced Eurostop project team. As well as specialising in software development, Eurostop are also fully committed to ensuring that systems are installed with minimal disruption and cost to the retailer. It was essential for Trotters to remain operational, so during the EPOS transition period Eurostop automated a procedure to create warehouse picks from the previous day’s sales from the existing system, so as to make the migration seamless for Trotters, while maintaining operational efficiency. “It was one of the smoothest and quickest system rollouts that we have experienced. Eurostop made the changing of systems as seamless as possible and went out of their way to make sure that every angle was covered.” Natasha Lunney, COO Trotters Childrenswear Faster fulfilment helps meet ‘Back to School’ rush “The improvements that we have achieved by using Eurostop’s warehousing system have dramatically increased the speed of despatch during one of our busiest seasons – ‘back to school’.” Stores and online orders are fulfilled using the Eurostop Warehouse Locations module. This allows warehouse staff to replenish the stores and fulfil online orders using location zones and bins. Picks are transferred automatically to a scanner, which organises efficient movement of staff around the warehouse. The system also records how many items have actually been picked, for accurate management of stock, with variance location reports available for further investigation. This new system has already reduced time for picking by half. This was of particular benefit during the most busy period for Trotters, ‘Back to School’, enabling the retailer to fulfil the huge volume of stock required by the stores and web orders. Omnichannel Connected Retail Systems Trotters now benefit from a connected retail system with innovative technology helping them to serve their customers better. The system includes a custom integration to Trotters’ supplier Start-rite. This custom work allows this supplier to see daily sales in their own system and replenish the stores accordingly, with purchase orders being created automatically. All channels are connected to the Head Office system, which allows Trotters to take advantage of out of the box, custom and mobile reporting options, so that Trotters are able to react to demand for their popular products. Natasha said, “Their team is enthusiastic and passionate about improving business processes and best practice and we have no doubt that they will be helping to take our business to the next level.” About Trotters Founded by Sophie Mirman and husband Richard Ross, the first Trotters store opened its doors in 1990 in Chelsea, London. Trotters currently has six outlets – across London as well as one in Guildford – and its successful online store. Since the beginning, its ethos has not changed: to provide superb quality and an excellent shopping experience for both parents and their children. Trotters caters exclusively for children from 0 -11 years, offering clothes, shoes, books and toys – its flagship store in London’s Chelsea even hosts a hairdressing department with a giant fish tank. Trotters attracts many famous clients, from all over the world.