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Hawes & Curtis implements retail systems from Eurostop to enhance Customer Service
“A personal service, not just excellent customer service, is paramount to the Hawes & Curtis brand experience.” CEO Touker Suleyman In final stages of implementing a customer loyalty module to enable the brand to provide personalised service to customers Integrated Givex gift card solution enhances customer offering and increases footfall Automated promotions at till point saves staff time and optimises customer experience The Challenge Hawes & Curtis endeavours to deliver the finest quality and up-to-date styles at the best value. CEO, Touker Suleyman’s motto is “we do not compromise on quality”. This also extends to the customer service provided by the brand, who strives to provide a personalised service that rewards loyal customers. Hawes & Curtis needed a retail system that would enable them to manage all retail channels, and demonstrate this ethos at every customer touchpoint and with every brand experience. The Solution Hawes & Curtis installed Eurostop’s e-rmis retail management system at head office and connected EPOS solution at till points in the stores. Customer Loyalty features are about to be implemented. Online and fulfilment channels are also connected to ensure an accurate view of stock and managed promotions across all customer touchpoints. This is all complemented by business insights reporting that enables Hawes & Curtis to get the most out of their retail data, with the ability to analyse what promotions are effective and to strategise and merchandise accordingly. The Result Comprehensive business insights will enable the brand to enhance customer loyalty Existing data has been loaded into the new retail system and with Eurostop’s reporting and business insights, the Marketing department are looking forward to being able to gain a better understanding of customers’ preferences and plan effective personalised campaigns, putting customer service at the forefront of the brand experience. Hawes & Curtis has also integrated the Givex gift card solution, adding to its customer offering and increasing footfall into the stores. Once issued the gift card can be topped up at any point, online or in-store, enhancing customer retention. Hawes & Curtis is able to track transactions and the available balance of the gift card or voucher throughout its lifetime. Automated promotions save time at till point An extensive and complex range of promotions can now be handled at till point and are one of Hawes & Curtis’ favoured ways of generating additional sales. The till automatically knows when customers make bulk or combination buys and applies the discount accordingly. This saves staff time and ensures that the customer has a fast and trouble free experience in store. About Hawes & Curtis Established in 1913, and now owned by retail magnate and Dragons’ Den panellist Touker Suleyman, Hawes & Curtis has a long and enviable track record of tailoring for the rich and famous, and even royalty. Today Hawes & Curtis is famous for its quintessentially British menswear and womenswear ranges. The brand has a store in Germanyand has recently launched a German, American and Australian website. Thanks to its rapid international expansion and prominent online presence, Hawes & Curtis is an internationally recognised brand attracting customers from around the world.
Eurostop announces release of MyShoppr™, a new consumer store app for an enhanced instore experience
Eurostop’s new in store app, MyShoppr™ enables retailers to harness the power of digital technology in their brick and mortar stores with on-demand digital personal assistant. Eurostop has announced the availability of its new consumer store app which has been developed to transform the in store experience. MyShoppr™ is available without download on any smartphone device, and acts as a personal retail assistant, taking advantage of the mobile shopping trend in store. By using their own phones to scan a barcode, customers have instant access to stock inventory information, product details and prices whilst shopping in store. The app is the latest innovation in Eurostop’s suite of connected retail systems that enable retailers to provide customers with a seamless and engaging omnichannel shopping experience. Customers can check stock availability, colours and sizes, while browsing and order online if not available in store. They can also research product details and share details of their experience with friends on social media. Deborah Loh, Marketing Manager at Eurostop said; “Investing in a Store of the Future is our focus. Providing a connected customer experience and innovative use of technology is becoming increasingly important for retailers to be successful, and to ensure that they stand out in the High Street. In addition, the relationship that brands build with their customers is extremely powerful.” “We have developed MyShoppr™ to provide retailers with a modern way to engage and service customers in today’s ‘on demand’ society. It is designed to enhance customer satisfaction and helps to ensure that retailers need never miss a sale.” Eurostop is currently offering a free one month trial of MyShoppr™. Contact us now if you would like to enjoy this limited time offer.
Hawes & Curtis uses retail systems from Eurostop to enhance Customer Service
Jermyn Street shirt retailer, owned by Dragon Touker Suleyman, are in the final stages of installing Eurostop CRM software and connected stock systems to increase focus on customer service. Eurostop, a leading supplier of retail management solutions for fashion, footwear and lifestyle, has announced that Hawes & Curtis, retailer of men’s and women’s tailored clothing ranges, has recently upgraded to Eurostop’s e-pos touch across its stores. The retailer, which has 20 outlets throughout the UK, including its flagship store in Jermyn Street in London’s Piccadilly, has installed e-pos touch on all till points, enabling it to provide a more personalised and efficient service at point of purchase. Hawes & Curtis, owned by retail magnate and Dragons’ Den panellist Touker Suleyman, already uses Eurostop’s e-rmis head office system, linking all sales and stock in its stores, warehouse and website. The Eurostop system is fully installed across all the shops in the group, both Hawes & Curtis and Ghost. Hawes & Curtis has also implemented Givex’s gift card solution. The highly secure system enables the retailer to issue gift vouchers in the form of a physical gift card and track transactions and the available balance of the gift card or voucher throughout its lifetime, enhancing customer retention. Deborah Loh, Marketing Manager at Eurostop commented; “In the current retail environment, retailers need to go one step further and have the right technology and information to be able to engage with their customers on a personal level, to provide a superior service. Our retail solutions have been designed to effectively support a retailer’s operations through every step of the sales cycle and at every customer touchpoint,” Find out more about the business benefits that Hawes & Curtis have experienced.
Eurostop and IMCC Group announce TMS reseller partnership in Saudi Arabia
Eurostop are pleased to announce today a new partnership with IMCC Group as a reseller of our Tenant Management System, TMS in Saudi Arabia. The reseller agreement involves the distribution of Eurostop’s leading TMS in Saudi by IMCC, and will strengthen the worldwide distribution channels, with the deal bringing this leading retail solution to the Middle East. Eurostop’s TMS provides a robust solution for landlords to collect EPOS sales data and hence lease retail space based on a percentage gross turnover (GTO) model. This solution is provided as a fully hosted and serviced product and enables landlords to maximize leased space and is seen as particularly useful for the landscape in Saudi Arabia, where sophisticated mega malls are increasing their spread across the landscape. IMCC Group specializes in engineering & contracting, digital signage and software applications, and was launched to accommodate the increased demand in business services in Saudi Arabia. The strategic alliance will enable Shopping Malls and other revenue based leased properties to take advantage of Eurostop’s TMS in Saudi Arabia, supported by local and established expertise in the Middle East. Richard Loh, CEO of Eurostop said “The retail landscape in Saudi Arabia is developing at a rapid pace and is an exciting opportunity. We wanted a partner who could help us to deliver our technology to the region with a professional and quality approach – I am delighted to be working with Dr Abdulatef Halawani and his team.” To find out more about the Tenant Management System, and the business benefits it can provide, please visit our TMS page, or speak to a retail expert for further information. “We are very happy to have secured this partnership. Our focus will be to achieve the best results for our clients, implementing this innovative technology quickly and efficiently, driving maximum Return on Investment for the leaseholders.” Dr Abdulatef Halawani, CEO, IMCC Group
Jones Bootmaker updates EPOS and Stock Control systems with Eurostop
Jones Bootmaker, the classic shoe retailer joins Pavers Shoes and benefits from integrated retail and EPOS solutions Eurostop, a supplier of connected retail, stock control and EPOS solutions for the fashion, footwear and lifestyle sectors, has implemented its e-pos Touch solution at 42 Jones Bootmaker branches. Acquired by York-based Pavers Shoes in March, Jones Bootmaker has outlets across the UK, and now has systems that are fully integrated with its new parent company. Image sourced from Mynt As well as Eurostop’s retail management solution e-rmis, its stock control management, and e-cubes data mining solutions, Jones Bootmaker has installed e-pos Touch at each of its branches in a few weeks and have live retail Sales and Stock across the entire EPOS estate, with visibility of customer loyalty data. Phillip Moylan, Sales Manager at Eurostop said; “We are delighted to welcome Jones Bootmaker as clients. At Eurostop we are dedicated to providing systems that are easy and straightforward for our customers to install. Our experience gained in China, where we have completed roll-outs for customers with many thousands of stores, means that we have been able to streamline the process for our clients in the UK so that business can carry on with as little disruption as possible.” A long term user of Eurostop systems, Pavers is also using Eurostop solutions for its retail outlets in India.
Eurostop powers Retailers with latest EU GDPR compliant EPOS and retail software
Eurostop has confirmed availability of GDPR compliant EPOS and retail software. The GDPR compliant versions of its suite of retail management, stock control and EPOS software solutions are e-rmis v69, e-pos touch v1.16 and e-interface API v1.26. A new Data Protection Officer role has been added at login to provide quick and easy access to GDPR compliant EPOS and head office associated functionality, to enable retailers to control their own data and manage the ‘rights of the individuals’ of their customers. The Data Protection Officer can perform the following: Auditing of changes to customer data Control role based access to different types of personal information Reporting on ‘opt-in acceptance’ (for example, to monitor where this needs to be renewed) Pseudonymise customer records Anonymise customer records Delete customer records where a customer has requested to be ‘forgotten’ or consent has expired Export customer details in order to respond to customer requests for details held In addition to the Data Protection Officer role, there are a number of other new features on the GDPR compliant EPOS including: Capture acceptance to record customer consent at EPOS till point e.g. for marketing Opt in acceptance date field to enable the retailer to record how long data has been held for Data encryption of customer details for increased security Ability to record if information is held on children (Age over 13 attribute) Region attribute, so that the retailer can control what personal data is accessible in EU and non EU regions Secure interface APIs have been developed for third party systems and the new solutions include enhanced security features. Dinesh Peerez, Head of Sales at Eurostop said; “At Eurostop we have a strong track record of developing solutions to meet local legislative and tax regulations around the world. We have added a raft of features to our range of connected retail management solutions to help our clients ensure that they are able to comply with the new EU GDPR 2018 regulations. As many of our clients are international we remain committed to providing the most flexible options that meet their individual requirements across the regions.” You can also access more information on Eurostop’s commitment to the GDPR and our Privacy Policy, or please contact us to discuss.
ANTA launches new concept store with Eurostop mobile EPOS technology
Just imagine – no EPOS machine, no receipt printer, no scanner, no cash drawer and no queues. A new experience is powered by Eurostop mobile EPOS technology. This is now a reality for ANTA at their new concept store that has recently opened in Shenyang, China. The new mobile technology went live in Shenyang on 28th April 2018, and with over 10,000 stores, ANTA is the largest Eurostop customer and where they go, others follow! This totally mobile approach provides a connected customer experience using mobile EPOS technology. Staff are able to assist with product enquiries, help customers decide what products are right for them, and then complete the transaction, on the spot. Our software runs on any mobile phone or tablet device, so hardware costs are minimized and with no need for a cashier counter any more, there is more space for displaying products. For the customer, payment couldn’t be easier thanks to our integration with web giant Alibaba and WeChat, they simply pay with their mobile, or using a card. There is no more queuing and digital receipts by email QR receipt on WeChat are part of the connected channel experience. For more information on revamping your customer experience with a totally mobile solution, contact Eurostop
Trotters children’s clothing retailer chooses Eurostop for its stores and website
High quality children’s fashion stores favoured by many famous clients, chooses Eurostop’s connected EPOS and retail systems to manage business Eurostop has announced that Trotters, the independent children’s clothing retailer has chosen Eurostop’s connected EPOS and retail solution for its stores, head office and website. The family-run business currently has six outlets – across London as well as one in Guildford – and its successful online store. Trotters has selected e-pos touch, EPOS estate manager, e-rmis and e-cubes to manage stock across all channels, enabling it to provide its unique customer experience and clothing for which it is renowned. Trotters caters exclusively for children from 0 -11 years, offering clothes, shoes, books and toys – its flagship store in London’s Chelsea even hosts a hairdressing department with a giant fish tank. Trotters attracts many famous clients, from all over the world. Trotters has selected Eurostop’s EPOS, e-pos touch connected to its e-rmis head office system to capture sales at till-point. Eurostop’s EPOS software has an intuitive touch screen display that is easy to use and complements the stores’ modern designed interiors. Eurostop’s EPOS estate manager, connected to e-rmis will enable Trotters to manage stock across all of its stores and warehouse as well as fulfil all online orders seamlessly. The additional e-cubes module will provide enhanced business intelligence reporting functionality – by providing Merchandising, EPOS, Warehouse, CRM cubes which will allow users to compile their own bespoke report for more efficient stock management. Deborah Loh, Marketing Manager at Eurostop, said; “We are delighted to be working with the childrenswear retailer. Trotters has successfully built their business by providing quality merchandise and the best possible customer experience. Eurostop’s seamless and versatile omnichannel retail solution has e-rmis at its core and has been designed to support retailers like Trotters to manage their whole business. It provides up to the minute stock information from one application, even with multiple locations and cross channel, enabling them to respond quickly to the business needs and meet customer demand.”
Festive fun at Eurostop
With the festive season upon us, we decided to have a little fun with our Secret Santa and Christmas Jumper Day 2017! There were some very bright outfits that raised a smile, unfortunately the photos don’t quite seem to do the array of flashing LEDs justice! Judging the competition was our special guest Mark Tiling from Leventis Overseas. Thank you Mark for joining us, and congratulations to Roy Meunier, who won the Eurostop Christmas Jumper Day competition 2017! Eurostop takes a festive break on the 25th December, and reopens again on the 26th. We wish all of our customers and partners warm wishes for the festive season and look forward to working with you all in 2018.
Celebrating three milestone anniversaries
Last month, we marked three special dates. Sab Sothinathan and Kumar Ramanthan started with the company 20 years ago and Sanjay Pote celebrates his 10 year anniversary with Eurostop in 2017. We want to congratulate all three of them on their special milestones and most of all thank them for all their hard work. They join what is fondly known as the ’10 and 20 year clubs’ at Eurostop. Sab Sothinathan, who started as a Clipper programmer, has built up a wealth of experience over his career and now uses his expertise to provide application support in the specialised area of ticket printing, said I have had many challenging but rewarding experiences throughout the past 20 years at Eurostop Richard Loh commented It’s great to have such long serving members of staff. They have been with me since near the start, and it’s really nice to see their personal growth, along with that of the business. I would like to thank each of them for their dedication and support. Congratulations Sab, Kumar and Sanjay!