Intelligent fulfilment of customer orders helps omni-channel retailers maximise available stock and deliver higher levels of customer service
Eurostop has announced the release of the latest version of its e-fulfilment module, available for its e-pos Touch (and mobile POS) solution. The e-fulfilment module provides an intelligent stock fulfilment system that prioritises and fulfils customer orders from across company stock. e-fulfilment uses the head office stock control system, e-rmis to facilitate intelligent sourcing from multiple locations. This enables the retailer to fulfil customer orders in the best and quickest way; which is vital in a modern retail system that faces increasing demands and sophisticated experiences from consumers.
Eurostop’s e-pos system uses the latest touch screen and mobile technology, with user friendly screens that are easier and faster to use. e-fulfilment integrates with e‑pos Touch and enables retailers to satisfy customer orders, including e-commerce orders, directly from the store till point. It decides if an e‑commerce order can be fulfilled either from the branch stock or warehouse based on different criteria set at Head Office. If the store is chosen, the system automatically alerts the store e-pos that it has the items in stock so that fulfilment of the orders is prioritised.
Advanced screens for filtering searches for orders, and picking and packing streamline the process. Furthermore additional scanning hardware ensures accurate stock movements and stock visibility across the company.
The new version also includes the option to integrate with MetaPack delivery management systems used by retailers and specialist suppliers to ship millions of parcels worldwide.
Deborah Loh, Marketing Manager at Eurostop, said; “This latest version of e‑fulfilment complements our fully integrated suite of retail management solutions designed to support omni-channel retailers. Our technology has been designed for a very competitive marketplace where there are increasing demands to provide a connected customer shopping experience across any combination of channels. We are pleased to see that the e-fulfilment module has been streamlining our customer’s retail processes, optimising order fulfilment, while at the same time, allowing them to focus their energy on their customers.”