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Hawes & Curtis uses retail systems from Eurostop to enhance Customer Service
Jermyn Street shirt retailer, owned by Dragon Touker Suleyman, are in the final stages of installing Eurostop CRM software and connected stock systems to increase focus on customer service. Eurostop, a leading supplier of retail management solutions for fashion, footwear and lifestyle, has announced that Hawes & Curtis, retailer of men’s and women’s tailored clothing ranges, has recently upgraded to Eurostop’s e-pos touch across its stores. The retailer, which has 20 outlets throughout the UK, including its flagship store in Jermyn Street in London’s Piccadilly, has installed e-pos touch on all till points, enabling it to provide a more personalised and efficient service at point of purchase. Hawes & Curtis, owned by retail magnate and Dragons’ Den panellist Touker Suleyman, already uses Eurostop’s e-rmis head office system, linking all sales and stock in its stores, warehouse and website. The Eurostop system is fully installed across all the shops in the group, both Hawes & Curtis and Ghost. Hawes & Curtis has also implemented Givex’s gift card solution. The highly secure system enables the retailer to issue gift vouchers in the form of a physical gift card and track transactions and the available balance of the gift card or voucher throughout its lifetime, enhancing customer retention. Deborah Loh, Marketing Manager at Eurostop commented; “In the current retail environment, retailers need to go one step further and have the right technology and information to be able to engage with their customers on a personal level, to provide a superior service. Our retail solutions have been designed to effectively support a retailer’s operations through every step of the sales cycle and at every customer touchpoint,” Find out more about the business benefits that Hawes & Curtis have experienced.
Eurostop and IMCC Group announce TMS reseller partnership in Saudi Arabia
Eurostop are pleased to announce today a new partnership with IMCC Group as a reseller of our Tenant Management System, TMS in Saudi Arabia. The reseller agreement involves the distribution of Eurostop’s leading TMS in Saudi by IMCC, and will strengthen the worldwide distribution channels, with the deal bringing this leading retail solution to the Middle East. Eurostop’s TMS provides a robust solution for landlords to collect EPOS sales data and hence lease retail space based on a percentage gross turnover (GTO) model. This solution is provided as a fully hosted and serviced product and enables landlords to maximize leased space and is seen as particularly useful for the landscape in Saudi Arabia, where sophisticated mega malls are increasing their spread across the landscape. IMCC Group specializes in engineering & contracting, digital signage and software applications, and was launched to accommodate the increased demand in business services in Saudi Arabia. The strategic alliance will enable Shopping Malls and other revenue based leased properties to take advantage of Eurostop’s TMS in Saudi Arabia, supported by local and established expertise in the Middle East. Richard Loh, CEO of Eurostop said “The retail landscape in Saudi Arabia is developing at a rapid pace and is an exciting opportunity. We wanted a partner who could help us to deliver our technology to the region with a professional and quality approach – I am delighted to be working with Dr Abdulatef Halawani and his team.” To find out more about the Tenant Management System, and the business benefits it can provide, please visit our TMS page, or speak to a retail expert for further information. “We are very happy to have secured this partnership. Our focus will be to achieve the best results for our clients, implementing this innovative technology quickly and efficiently, driving maximum Return on Investment for the leaseholders.” Dr Abdulatef Halawani, CEO, IMCC Group
Jones Bootmaker updates EPOS and Stock Control systems with Eurostop
Jones Bootmaker, the classic shoe retailer joins Pavers Shoes and benefits from integrated retail and EPOS solutions Eurostop, a supplier of connected retail, stock control and EPOS solutions for the fashion, footwear and lifestyle sectors, has implemented its e-pos Touch solution at 42 Jones Bootmaker branches. Acquired by York-based Pavers Shoes in March, Jones Bootmaker has outlets across the UK, and now has systems that are fully integrated with its new parent company. Image sourced from Mynt As well as Eurostop’s retail management solution e-rmis, its stock control management, and e-cubes data mining solutions, Jones Bootmaker has installed e-pos Touch at each of its branches in a few weeks and have live retail Sales and Stock across the entire EPOS estate, with visibility of customer loyalty data. Phillip Moylan, Sales Manager at Eurostop said; “We are delighted to welcome Jones Bootmaker as clients. At Eurostop we are dedicated to providing systems that are easy and straightforward for our customers to install. Our experience gained in China, where we have completed roll-outs for customers with many thousands of stores, means that we have been able to streamline the process for our clients in the UK so that business can carry on with as little disruption as possible.” A long term user of Eurostop systems, Pavers is also using Eurostop solutions for its retail outlets in India.
Eurostop powers Retailers with latest EU GDPR compliant EPOS and retail software
Eurostop has confirmed availability of GDPR compliant EPOS and retail software. The GDPR compliant versions of its suite of retail management, stock control and EPOS software solutions are e-rmis v69, e-pos touch v1.16 and e-interface API v1.26. A new Data Protection Officer role has been added at login to provide quick and easy access to GDPR compliant EPOS and head office associated functionality, to enable retailers to control their own data and manage the ‘rights of the individuals’ of their customers. The Data Protection Officer can perform the following: Auditing of changes to customer data Control role based access to different types of personal information Reporting on ‘opt-in acceptance’ (for example, to monitor where this needs to be renewed) Pseudonymise customer records Anonymise customer records Delete customer records where a customer has requested to be ‘forgotten’ or consent has expired Export customer details in order to respond to customer requests for details held In addition to the Data Protection Officer role, there are a number of other new features on the GDPR compliant EPOS including: Capture acceptance to record customer consent at EPOS till point e.g. for marketing Opt in acceptance date field to enable the retailer to record how long data has been held for Data encryption of customer details for increased security Ability to record if information is held on children (Age over 13 attribute) Region attribute, so that the retailer can control what personal data is accessible in EU and non EU regions Secure interface APIs have been developed for third party systems and the new solutions include enhanced security features. Dinesh Peerez, Head of Sales at Eurostop said; “At Eurostop we have a strong track record of developing solutions to meet local legislative and tax regulations around the world. We have added a raft of features to our range of connected retail management solutions to help our clients ensure that they are able to comply with the new EU GDPR 2018 regulations. As many of our clients are international we remain committed to providing the most flexible options that meet their individual requirements across the regions.” You can also access more information on Eurostop’s commitment to the GDPR and our Privacy Policy, or please contact us to discuss.
ANTA launches new concept store with Eurostop mobile EPOS technology
Just imagine – no EPOS machine, no receipt printer, no scanner, no cash drawer and no queues. A new experience is powered by Eurostop mobile EPOS technology. This is now a reality for ANTA at their new concept store that has recently opened in Shenyang, China. The new mobile technology went live in Shenyang on 28th April 2018, and with over 10,000 stores, ANTA is the largest Eurostop customer and where they go, others follow! This totally mobile approach provides a connected customer experience using mobile EPOS technology. Staff are able to assist with product enquiries, help customers decide what products are right for them, and then complete the transaction, on the spot. Our software runs on any mobile phone or tablet device, so hardware costs are minimized and with no need for a cashier counter any more, there is more space for displaying products. For the customer, payment couldn’t be easier thanks to our integration with web giant Alibaba and WeChat, they simply pay with their mobile, or using a card. There is no more queuing and digital receipts by email QR receipt on WeChat are part of the connected channel experience. For more information on revamping your customer experience with a totally mobile solution, contact Eurostop
Trotters children’s clothing retailer chooses Eurostop for its stores and website
High quality children’s fashion stores favoured by many famous clients, chooses Eurostop’s connected EPOS and retail systems to manage business Eurostop has announced that Trotters, the independent children’s clothing retailer has chosen Eurostop’s connected EPOS and retail solution for its stores, head office and website. The family-run business currently has six outlets – across London as well as one in Guildford – and its successful online store. Trotters has selected e-pos touch, EPOS estate manager, e-rmis and e-cubes to manage stock across all channels, enabling it to provide its unique customer experience and clothing for which it is renowned. Trotters caters exclusively for children from 0 -11 years, offering clothes, shoes, books and toys – its flagship store in London’s Chelsea even hosts a hairdressing department with a giant fish tank. Trotters attracts many famous clients, from all over the world. Trotters has selected Eurostop’s EPOS, e-pos touch connected to its e-rmis head office system to capture sales at till-point. Eurostop’s EPOS software has an intuitive touch screen display that is easy to use and complements the stores’ modern designed interiors. Eurostop’s EPOS estate manager, connected to e-rmis will enable Trotters to manage stock across all of its stores and warehouse as well as fulfil all online orders seamlessly. The additional e-cubes module will provide enhanced business intelligence reporting functionality – by providing Merchandising, EPOS, Warehouse, CRM cubes which will allow users to compile their own bespoke report for more efficient stock management. Deborah Loh, Marketing Manager at Eurostop, said; “We are delighted to be working with the childrenswear retailer. Trotters has successfully built their business by providing quality merchandise and the best possible customer experience. Eurostop’s seamless and versatile omnichannel retail solution has e-rmis at its core and has been designed to support retailers like Trotters to manage their whole business. It provides up to the minute stock information from one application, even with multiple locations and cross channel, enabling them to respond quickly to the business needs and meet customer demand.”
Festive fun at Eurostop
With the festive season upon us, we decided to have a little fun with our Secret Santa and Christmas Jumper Day 2017! There were some very bright outfits that raised a smile, unfortunately the photos don’t quite seem to do the array of flashing LEDs justice! Judging the competition was our special guest Mark Tiling from Leventis Overseas. Thank you Mark for joining us, and congratulations to Roy Meunier, who won the Eurostop Christmas Jumper Day competition 2017! Eurostop takes a festive break on the 25th December, and reopens again on the 26th. We wish all of our customers and partners warm wishes for the festive season and look forward to working with you all in 2018.
Celebrating three milestone anniversaries
Last month, we marked three special dates. Sab Sothinathan and Kumar Ramanthan started with the company 20 years ago and Sanjay Pote celebrates his 10 year anniversary with Eurostop in 2017. We want to congratulate all three of them on their special milestones and most of all thank them for all their hard work. They join what is fondly known as the ’10 and 20 year clubs’ at Eurostop. Sab Sothinathan, who started as a Clipper programmer, has built up a wealth of experience over his career and now uses his expertise to provide application support in the specialised area of ticket printing, said I have had many challenging but rewarding experiences throughout the past 20 years at Eurostop Richard Loh commented It’s great to have such long serving members of staff. They have been with me since near the start, and it’s really nice to see their personal growth, along with that of the business. I would like to thank each of them for their dedication and support. Congratulations Sab, Kumar and Sanjay!
Is Bricks and Mortar in Terminal Decline?
Recently I read this blog about how bricks and mortar retail is in decline. There are some persuasive statistics to back up the byline, but personally I can’t help but feel excited about the potential of what is to come in physical retail spaces, if only retailers can get it right. Digital disruption need not spell the end for bricks and mortar stores. Instead focusing on changing consumer expectation, behavior and needs for a new generation could re-imagine a whole new retail environment, where digital needs to be embraced. ‘Omnichannel ‘ is the buzzword of today, but surely the utopia is where there are no longer perceived ‘channels’ but the physical and digital merge so that all retail touchpoints are one of many on–demand interactions with the brand? The Professor professes to a lack of customer service in traditional stores, and I have to say that as a consumer I do often find this to be true, but why not use digital technology to assist and differentiate, rather than shut them down? why not use digital technology to assist and differentiate, rather than shut them down? As Millennials, also known as Digital Natives or Generation Me, enter their prime spending years,it seems clear that they will drive a ‘Customer centric’ approach to products and services. Surprisingly, the physical store continues to be important in their journey to purchase, they just expect more out of the experience. Retailers need to get to know their new friends, who are described amongst other things, as tech-savvy, impatient, demanding and social. By adapting the in-store experience to suit the wants and needs of the new generation, those retailers will make sure that they stand tall above the rest. The physical store continues to be important in their journey to purchase, they just expect more out of the experience. On the high street there are stories of retailers succumbing to current pressures, but turn right, and you will see shining examples of those who are evolving and changing the status quo with a new level of technology and services. Online retail certainly has choice, convenience and value for money on its side, but shouldn’t retailers build on the unique value proposition of the high street as part of its offering? Better in store customer experiences I stand in awe at the retail giant that is Apple. Their minimalist stores are always packed, and yet upon purchase of one of their items in store, I come away impressed with the service and thought that they have put into the ‘Apple experience’. As I browse and test out the latest devices that are conveniently Wifi connected (I can indeed participate in the worrying trend of ‘showrooming’, or simply check out some online reviews), I can’t help but notice another customer, who has been bought an Apple Watch by her husband as a birthday present. She is not rushed to complete the transaction (by mobile payment, while seated at a bench), but is then offered help in setting up her new purchase. Surely this goes against the grain of serving more customers in less time? I imagine that she will return home excited and show her newly ‘connected’ watch and experience with her friends – the best type of brand ambassador. Embrace the physical space The pure play etailer Missguided has recently opened 2 new stores in the UK. The visual experience in store doesn’t disappoint and is a 3-D extension of their brand persona, brought to life in the physical realm. No longer is a shop just a shop, but an inspiring and entertaining place to be, and you want to go back for more – pop culture language is inherent in all the décor, and talk of unicorns just takes you to a fun place where you might hang out with friends – which they hope you will be. The constant and live stream of fashion inspiration on the immersive digital displays brings the digital and physical world together. It seems like the investment in store design paid off. This online success story now has a place you can visit, why wouldn’t you want to hang out and share on social media? Get to know them There are many other examples of brands that are building relationships with us. In an age where we are no longer limited by geographical boundaries, consumers have endless choice and information at the touch of a screen. Retailers really need to be on the ball in nurturing personalized and engaging relationships with their brand. With a wealth of digital analytics and data available, by implementing the right tools and technology, retailers can get insights into the preferences of their customers and adjust their marketing and promotions accordingly. For example notifying customers of offers that they are likely to be interested in, based on past shopping history. These promotions have to be seamless across physical and digital ‘boundaries’, because the consumer of today expects nothing less. Understand your customers, not only how they like to shop, but their lifestyles and the communities that they live their lives in. Convenience is key and retailers need to determine the preferences of their demographic. For example, if their customer base has a large mobile following who engages on social, they need to make sure that they have a slick mobile app with built in social sharing to the right platforms. Understand your customers, not only how they like to shop, but their lifestyles and the communities that they live their lives in. Right here, right now Millennials have grown up with smart phones. This hyper connected generation always has their devices on hand – accustomed to getting what they want, when they want. This urgency also applies to expectations for services in store. This hyper connected generation always has their devices on hand – accustomed to getting what they want, when they want. Certainly from a personal point of view, I have walked back out of a store, if I see that there
We’re delighted to announce the launch of our new redesigned website
November sees the launch of our new Eurostop website, with a totally new look, content and navigation. Importantly in a digital age, our website continues to be mobile friendly, for easy access on demand. Please take a look around What is new? – well, we have listened to your feedback and made some changes to the navigation so that it’s easier to find your way around. We have also refreshed the content and are using less words, but trying to get straight to the point about how using our retail systems really can benefit your business. Look around Let us know what you think We know you are busy, but if you have 3 minutes, we would love to know what you think and if there is anything that we can do anything better. Website Feedback Survey